I'm having trouble getting past the login screen. It always stays on the loading screen and I can't access the login option that doesn't load. I checked my network connection and it's normal, so much so that I was able to open the viewer on the computer normally. I tried on two machines, and neither of them opened. On the computer I'm using now, it's much weaker and doesn't have a powerful video card, just a graphics card. However, the viewer opens normally. The graphics aren't that good, but I can do some things like go to events, go shopping, and change clothes. As for photos and videos, I use a more robust laptop that's 8 years old, which is where I record videos and take photos. I also couldn't get past the login screen. I tried for 24 hours straight, but I couldn't.