Block list empties
needs info
Hex Witch
upon initial log in after installing the block list is fine
block list is empty upon a new log in
every log in after that the block list remains empty even after adding avatars to the block list again
after clearing cache block list comes back but empties once relogging and letting inventory load completely
also happens on the latest firestorm release
edit: cannot update to add photo of empty block list
Log In
Dan Linden
I was able to reproduce this. Here's my log file. It is missing this line: newview/llmutelist.cpp(793) LLMuteList::processUseCachedMuteList : LLMuteList::processUseCachedMuteList()
Atlas Linden
needs info
Atlas Linden
If anyone happens to reproduce this issue on the SL viewer, please send us your zipped logs to bug-attachments@lindenlab.com so we can investigate this issue further.
Instructions to find logs can be found here: https://community.secondlife.com/knowledgebase/english/how-to-report-a-bug-r224/#Section_.3:~:text=not%20be%20addressed.-,Finding%20log%20files,-Diagnostic%20logs%2C%20including
Atlas Linden
under review
Atlas Linden
For those that are experiencing this issue, are you able to try out the following Second Life Viewer build to see if the problem reproduces? There is a recent integrated fix that may resolve this.
jackiewallace Resident
Atlas Linden Since today's rolling restart, I've intentionally relogged a few times and haven't encountered the previously reported issue (empty blocklist). It seems the glitch in the system is gone. Hopefully others are seeing similar results. Thank you for your tireless work.
Tangwystyl Gwynneville
Atlas Linden Hi Atlas, I am glad to see this issue under review now. I am going to watch what others experiences are on testing since I am lost on SL viewer. I don't think I've used it since 2007 or so. For me (even tho it's probably not best practice) deleting everything in the firestorm folder before log in works perfectly every time, no having to log in over and over again. Just the dreaded wait time for inv to populate, but that seems easier than numerous log ins. If I can, I will try the SL viewer this weekend. Thank you for helping all of us who are having this issue.
Annryk Resident
Atlas Linden, Hello, I tested the version of the viewer you suggested Second_Life_Develop 7.1.14.16282980331 x86 64. It didn't help me, the block list loading is still unstable every other time.
Atlas Linden
Annryk Resident We would appreciate your logs if you're willing to send them to us. I have instructions to do so in my latest comment above.
Annryk Resident
Atlas Linden, I did on https://lindenlab.freshdesk.com
Sparkie Dragonash
On April 24, 2025 I filed Firestorm JIRA https://jira.firestormviewer.org/browse/FIRE-35431 which gives a lot of detail regarding this bug. It also affects chat, notifications, groups settings (don't receive IM/group notices), as well as the block list disappearing. The only way around it so far is to keep relogging until everything loads. It might load today and tomorrow not. I am on FS nightly 566 and it is very much alive and well here.
For those residents who have stalkers this is a major problem.
Annryk Resident
I have also had this problem for half a year since
beta version Firestorm 7.1.13 (77930)
persisting on release 7-1-13-78266
and last beta 7-1-15-78558.
it only appears on one specific account.
This doesn't happen on the official viewer, although I've tried it about 10 times.
At the moment I have to re-enter the game 5-6 times each time until the block list is loaded.
trexmex Resident
Block list empty after having it with some blocked people before...Same as the other friends who complained about it, and every time I log back, is empty again...😋
jackiewallace Resident
Same issue at me. Viewer: Firestorm 7.1.13 (78266) Jun 14 2025 21:43:13 (64bit / AVX2)
Tangwystyl Gwynneville
Update 2 - Well, for now it seems a manual clear cache on every single log out will be a temp fix, but I really hope a solution can be found without having to resort to that as my new normal.
Atlas Linden
Hi Tangwystyl Gwynneville,
Does this issue reproduce for you on the official SL viewer?
Tangwystyl Gwynneville
Atlas Linden Oops I missed this earlier. There is no cached_mute file in my secondlife folder either. I am very unfamiliar with that platform so I did not try adding someone to block list to see if one would generate. That generated one for firestorm, but once renamed, I do not get a new cached_mute file. It seems I am not getting the cached_mute from server for either platform.
Atlas Linden
Does your block list happen to be close to or exceed the 1000 limit?
Tangwystyl Gwynneville
Atlas Linden Hi Atlas, no I only have 391 in there. I am able to get everything working fine by doing a manual clear cache before every log in. So I'm just doing that for now.
Tangwystyl Gwynneville
Update.. I messaged Hex Witch to see if she got things sorted, she hadn't tried yet. In the meantime she suggested I add someone to block. So I did, a random person at a sandbox. The blocked name did show up in my empty block list. This allowed me to see a cached_mute file finally. I logged out, renamed that file to .backup and relogged in and out and then back in.. Still totally empty block list. The .backup file has stayed, but no new cached_mute file.
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