🪰 Viewer Bug Reports

• Use concise, precise descriptions• Do not include sensitive information. • Create a support ticket at https://support.secondlife.com for individual account issues or sensitive information.
Shared Media on HUDs not loading in latest Official viewer, works in Firestorm and Alchemy
Using the official viewer 1) Verify that Media and Autoplay media attached to your HUD are both checked in Preferences>Sound and Media. 2) Rez a regular plywood prim. 3) Using the editor, set the media for face 4 to an external website (e.g. https://www.bbc.co.uk/news ) 4) Without touching or otherwise interacting with the prim, focus your camera on face 4. After a few seconds the plywood texture should be replace by the white shared media texture, and a few seconds after that the external website should load. 5)Take the prim into your inventory and attach it to a convenient point on your HUD (e.g. ATTACH_HUD_CENTER_1) 6)Expected behaviour: same as observed in step 4 when the prim is rezzed on the ground. 7)Actual behaviour: After a few seconds the standard control bar becomes visible if the mouse pointer is floated over the shared media face, but it remains plywood until either your click the Reload button or you right click the shared media face a couple of times. Then the face turns white and the web page loads shortly afterwards. I've verified that with both Firestorm 7.1.13 (78266) Jun 14 2025 21:43:13 (64bit / AVX2) and Alchemy Beta 7.1.9.2514 (64bit) the HUD works as expected. That is, the web page loads without my needing to click anything. I first noticed this when working on a script that calls llRequestURL. My debug messages told me that, in the http_request event, if (method == URL_REQUEST_GRANTED) returned true, but nothing else happened until I clicked the face, at which point if (method == "GET") fired. Normally I would expect that to happen after I called llSetPrimMediaParams when (method == URL_REQUEST_GRANTED).
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tracked

DIRECT MESSAGING SYSTEM / USER STATUS-VISIBILITY COMPLICATIONS
(Sorry for having to copy and paste this but I sent this in as a support ticket to LL and was directed to send it over here and frankly I don't have the time to be writing new emails all the time when I already work for a huge website and do similar work; I can do what I can to help but writing out all this stuff takes a lot of time out of the day and my work schedule. Sorry in advance, if you need to communicate more just let me know by emailing me or by contacting me through Second Life. [I'd recommend emailing me as it's a faster way to get a response.]) There's been a problem that I've been experiencing since I last came back to Second Life again in November of last year. I will be online and logged in on the Firestorm Viewer and my online status visibility will be online, set to online visibility for everyone and I will be in-world. I will have numerous friends or random people message me and for some odd reason certain messages will not be sent to me at all and instead get redirected to my email as if I had received a message if I was offline. Sometimes they'll get through; a lot of times they won't. Frequently I'll log back in a few days later and receive messages that I didn't receive when I was previously online in the instance days ago when I should've been receiving them. This has been happening frequently at random and I have no clue as to why. I am using the most current version of Firestorm (64-bit) (Version 7.1.13 [78266]), and also happen to use the Linden Labs default Second-Life mobile viewer. (Though for now I have uninstalled the mobile viewer as there appears to be an issue with mesh being transparent in the first place and PBR channel based textures not appearing on avatars at all [Entire avatar being transparent/translucent]. I don't know if this is a viewer issue or an issue with Linden Lab's messaging system but it's been happening to me and a few other people that I know a lot this past year. I don't know if the mobile viewer could be causing these problems as I know that sometimes messages also get directed to the mobile viewer when I'm online on my desktop which I found very unusual since typically with Second Life, you can only have one instance of an account logged in at any time on a viewer yet sometimes messages would come through despite me not logging into the mobile viewer as if it had been online in the background the entire time without me logging into it. Is there a fix for this or any specific reason as to why this is happening? If so I would love to know. Thank you so much for your time and help, all the best to you. If you need further communication or information once again feel free to reach out to me via an email or Second Life; I'll try to get back to you as soon as possible when I'm not busy.
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WebRTC beta - Homestead
Good afternoon, Thank you so much for letting my little homestead participate in this beta! As soon as the WebRTC beta was installed on my homestead I noticed a HUGE issue. Firestorm / Second Life completed a driver update of some kind. I didn’t catch a screen shot of the update, but it occurred incredibly quickly, almost behind the scenes. Once complete, I noticed all of my audio services (Spotify, Youtube, Opera, Discord, Etc) experienced a huge decrease in intensity and volume. Second Life voice chat became extremely faint. Everything needed to be turned up to very high volumes to barely hear anything. However, when I teleport away from my homestead to my linden home, all audio intensity is instantly restored. I have added a warning on my land for guests to be aware of the drastic audio change because it caught me by surprise. Very glad it didn’t harm my ears. A few guests came over to help test the audio and commented that our voices were extremely faint and there was a lot of popping. Thinking this might be related, we teleported to my linden home. Audio was suddenly crisp, clear and plenty loud. Another test showed that while in a private call with my guests, and I teleported back to my homestead, the call would drop. I could not be added back to the call either. Least not until I teleported away to another sim. If we start the private call while on my homestead, the call quality will be horrible. Very faint, popping, cracking and decreasing the sound for all services. If a friend starts the call while I am on the homestead, it will let me join, and use the voice services from the sim my friend is on. The call will be crisp, clear and plenty loud. I have updated all my drivers, verified my install of Firestorm, and launched programs such as discord and spotify one at a time. The results seem to be the same across the board. I have not tried the SL viewer or the mobile viewer (not sure if mobile has voice). I have also found that being duel logged (having two sessions running at the same time) will multiple the issue. Any sound heard will be doubly quiet. Please let me know if you need any additional information or would like me to run any additional tests.
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under review

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