🪰 Viewer Bug Reports

Tested at beta grid Voice 1. In open voice, the audio seemed "muffled", not strong, crisp, clear as Vivox open voice. My partner, whom I was testing with, saw that my voice was blasting red in Nearby Voice, even though my green lines showed normal. My partner even turned the slider to the far left and that didn't make a difference and sounded shrilling. Note that later, when we tp'd back to a normal Vivox sim, everything was fine. I did not experience any of the clipping and saturation. My partner also noticed a whistling sound in open voice. While on the premises, we tried private voice and we did not notice any differences between it and normal Vivox voice, which was a little surprising, as WebRTC was touted to bring better audio quality and clarity.

I've been having an issue trying to use the new WebRTC voice servers when at sims that use it. My voice works fine when the sim is still using the regular voice servers, but I can't seem to use my mic or hear others when at a sim that uses WebRTC. I've tried every troubleshooting option i can and nothing works. I've tried using other viewers (I use the latest firestorm), including Alchemy, Firestorm Beta, and the SL Viewer. I've tried restarting my router, my modem, upgraded to windows 11, did a clean install of firestorm, uninstalled Bitdefender, used a VPN, turned off firewall, made SLvoice.exe an exception in my firewall, tried different microphones, and nothing works. I tried it on my laptop (Its not working on my desktop) and it works there. I do use an audio mixer for my microphone but that doesn't explain the other mics I've tried.

Good afternoon, Thank you so much for letting my little homestead participate in this beta! As soon as the WebRTC beta was installed on my homestead I noticed a HUGE issue. Firestorm / Second Life completed a driver update of some kind. I didn’t catch a screen shot of the update, but it occurred incredibly quickly, almost behind the scenes. Once complete, I noticed all of my audio services (Spotify, Youtube, Opera, Discord, Etc) experienced a huge decrease in intensity and volume. Second Life voice chat became extremely faint. Everything needed to be turned up to very high volumes to barely hear anything. However, when I teleport away from my homestead to my linden home, all audio intensity is instantly restored. I have added a warning on my land for guests to be aware of the drastic audio change because it caught me by surprise. Very glad it didn’t harm my ears. A few guests came over to help test the audio and commented that our voices were extremely faint and there was a lot of popping. Thinking this might be related, we teleported to my linden home. Audio was suddenly crisp, clear and plenty loud. Another test showed that while in a private call with my guests, and I teleported back to my homestead, the call would drop. I could not be added back to the call either. Least not until I teleported away to another sim. If we start the private call while on my homestead, the call quality will be horrible. Very faint, popping, cracking and decreasing the sound for all services. If a friend starts the call while I am on the homestead, it will let me join, and use the voice services from the sim my friend is on. The call will be crisp, clear and plenty loud. I have updated all my drivers, verified my install of Firestorm, and launched programs such as discord and spotify one at a time. The results seem to be the same across the board. I have not tried the SL viewer or the mobile viewer (not sure if mobile has voice). I have also found that being duel logged (having two sessions running at the same time) will multiple the issue. Any sound heard will be doubly quiet. Please let me know if you need any additional information or would like me to run any additional tests.

I am not sure if this is the right place to post this so if it's not please somebody recommend a more specific form recently we had both of our regions converted over to web RTC. We did this understanding that this is the future and we might as well get used to it now and avoid the rush when the world converts. However there are a few things that I have noticed that are concerning. There are times when you're in world and ones voice can sound quite robotic almost like it's dropping packets. The temporary fix seems to be unclick your voice key scroll way out from the distance hit the escape key to return to normal view and then re toggle on your voice. I have no idea why this works but it seems to fix it temporarily. Web RTC also seems to use a very different calibration of voice levels whereas when you can hardly hear somebody their voice brackets are in bright red in in a regular SIM would be over modulated. I am not sure are these things that LL knows about or who to talk to regarding these concerns. The individual individual volume control for other specific users do not function. The Voice waves are not correct

I've been having an issue trying to use the new WebRTC voice servers when at any sim. My voice communications work fine when the sim is still using the Vivox voice servers, but I can't seem to use my mic or hear others when at a WebRTC sim. I've tried hundreds of troubleshooting options and nothing has worked yet. I've tried using other viewers (I normally use the latest firestorm), I have the same issue on Alchemy and on the SL Viewer. I've tried restarting my router, restarting/updating windows, a clean install of firestorm, a clean install of other/older versions of firestorm, I've even made sure that SLvoice.exe had an exception in my firewall. It seems nothing I do works. I asked the Firestorm Support group on SL, and they recommended I send feedback here. Some things of note: When I'm at a region where Vivox is the voice server being used, everything works fine. When I'm at a region using WebRTC Gateway, I can see the voice dots, I can see the green bars indicating use of voice, but when I use my microphone nothing gets picked up despite it not being any different than when I use it at a Vivox region. I've tried of course looking through the advanced menu and the debug settings and didn't see anything that would fix the issue. I restarted my router, my pc, updated windows, I've even tried other microphones and sound outputs, nothing I do works. And this is all while my voice and microphone fuctions work perfectly fine as soon as I go to a region with vivox or use other applications that use my microphone.

I use voice a lot so yes I know how to turn it on. When I log into sl, I cannot hear. My friends hear me occasionally but most of the time they can't. I have to log into firestorm which I really don't like using. This has been going on since April 2nd or 3rd.

Try typing data:imagesssss in an IM with sounds enabled. after the : it makes a ping opening the emoji window. Every letter further makes another 'opening emoji window' pop even if none are found. It repeats on backspace/delete and finally stops after a space. I was trying to talk about the data:image url schema and got inundated with pop noises.

Avatar A & Avatar B go to any region running WebRTC, for example http://maps.secondlife.com/secondlife/By%20Design/113/96/22 Avatar A speak on voice and teleport a short distance away either via a landmark or double-click teleport Observed Behaviour When Avatar A teleports while talking on voice, Avatar B will hear Avatar A's voice squelching and Avatar A will sound like they are talking through a tin can from far away. Avatar A does not hear any squelching. Bug also reproduces on ExtraFPS and Firestorm WebRTC viewer.

Ever since Second Life Viewer (7.1.9.10495892574) parcel music has been hard to start. It's fairly repeatable but not guaranteed. _Sometimes_ changing regions out and back will fix it. Always relogging will fix it. Coincident with this, application audio capture apps (I use Rogue Amoeba's Audio Hijack) are no longer able to capture SL audio output. The impact is severe for my DJ work. Both symptoms make it very hard to monitor in-world audio. PS I have the folks at Rogue Amoeba looking into this too, but as they use the new macOS audio capture API the solution is probably in the hands of Linden Lab and/or Apple. I am hoping you can roll back/fix whatever commit broke this.

Since it was announced that vivox system will be dropped in favor of WebRTC this have been an occuring problem in all of the updated thrid party viewers AND the official LL one. When I launch the SL client the Surround Sound output stops working on any other programs too, causing errors if you try to play videos or sounds in an external brower or player. The Surround Sound program itself keeps running and doesn't chash. To replicate the issue on Windows 10: Have Surround Sound 7.1 ver 1.1.85 running and have Surround Sound 7.1 set as the default output device in the system. Launch the viewer while there's NO other sound playing through this output (Expected: normal launch. Actual: the output/driver breaks) Log in and go to audio output settings (Expected: Being able to change to other working outputs. Actual: viewer's sound is absent no matter what output is chosen until the next successful launch). The crash can be avoided if there's already sound being played through SS 7.1 output upon the viewer's launch. I doubt that it's Razer's fault because in no other circumstance SS ever crashes like this. After the crash happens I have to log out of SL, change the output to any other one, restart SS program and then change the output device back to Surround Sound 7.1