Web/Marketplace Features

The new Marketplace overhaul looks well but I can't help but notice there is no community or category to cover child avatars. Virtually, every nonstandard avatar is represented in the community's section. You have anime, fantasy, furry, gor (is that still a thing?), tiny, vampire, streampunk, sci-fi, and Goth, but no child avatar. We are a large part of the Second Life community, maybe larger than some of what is listed. I would like to request that you add a category and/or a community to the new marketplace page for us.

Not sure if this can be done, but when I go to orders and look for items I have bought and own it's basically like trying to find a needle in a haystack, some items are not named what they are which makes it 10x harder to navigate. - If there was a way to look at my orders and visually view the items like the actual MP images and thumbnails of the product, that would make building a whole lot easier.

Let's invent a label - something simple, like "GenAI was used in whole or part in this object's manufacture" and then /require/ creators/vendors to label all of their relevant sales items with it. Let this label also be a tag or flag as part of an object's or sales vendor's properties, so that Residents don't have to struggle to know if an object is GenAI-"containing." Let this also be a tag or flag on the MP and in any other searchable interface where it makes sense to exist, so that Residents may include or exclude GenAI items in their search results. GenAI is not going anywhere. The ethics of its use are a separate matter. But Residents have a right to be informed of the tool's use in the creation of their purchased items, just as we have a right to know whether a food IRL has been genetically modified. Let Residents be advised of the use of GenAI to create purchasable goods, and thereby purchase according to their own preference. Please disregard, and accept my apology, if this issue has already been discussed/addressed. Thank you.

I am now having a Payout failure issue. I am trying to withdraw US$ to my bank account and i get "Unknown error occurred (400)" message. I have successfully transferred US$ to this bank account twice in the past. At the bottom of Payout page there is section Tilia >> Customer Service. Clicking that takes you to Thunes website where you can submit a ticket. That is what i have done last time. The reply i got from Tilia: "Thank you for contacting Tilia, a licensed money transmitter that provides end-to-end payments for many platforms such as Second Life. This issue relates to Second Life. For questions or concerns relating directly to the use of Second Life as a product or platform, please contact Second Life Support. " 1) Why that option is even there, at the bottom of the SECOND LIFE website??? So, now i need to open a normal SL ticket, responding time to which is 1+ month??? 2) You charge us 5% fee on US$ withdrawal amount. In my case, that translates to 200 REAL US$ ! What exaclty am i paying this insane fee for? For THIS kind of service?! Don't you think for that money i deserve a dedicated immediate 24h help? How can you charge 200 US$ for a problem that i have to wait 1+month for to be resolved? SOLUTIONS: 1) Create in-house dedicated Tilia support, which responds to issues within 24 hours. 2) Remove the link to Thunes website from Tilia Support on your website, it does nothing since there is NO Tilia help from Thunes. 3) If you cannot provide this kind of support, remove 5% US$ withdrawal fee, as it is then absolutely unjustified.

It would be great if you could show live statistics on the web on how support performs, to give residents an idea about how long it might take to get help, preferably split up into priority queues with a description of what the kinds of cases are that goes into this or that queue. Metrics of interest are first response time, and resolution time, both average over the week, and fastest. The queues would be whatever you use internally, such as login issues, payment issues, land issues, and technical issues.

Whenever a customer tries to buy a product that they have already purchased in the past, AND the product's "Automatic redelivery" flag is set to "allowed", instead of charging the customer, simply redeliver the product instead with a message to the customer. This should also apply to those products purchased as a gift: 1) if the original purchaser tries to buy the same product to the same gift recipient: redeliver with a message. 2) if the gift recipient tries to buy the same product they received as a gift: redeliver with a message. 3) if someone else tries to buy the product as a gift and the recipient already has it: redeliver with a message. Yes, there is a nice big banner on the product page about already purchased the item, but sometimes people get distracted, or the product was in cart already, and duplicate orders happen and creates extra work for the merchant. The Caspervend product (and I'm sure other vending products do as well) have a duplicate order check that auto-refunds the customer if they try to buy a product they have already purchased in the past through that system. The Marketplace should have similar safeguards.

Please add a required bool while creating a Marketplace listing that asks the creator to disclose if AI generative tools were used in part/all of the products creation. Add this bool to the 'Do Not Show' section of the Marketplace search filter. Allow listings to be reported if they do not honestly disclose this. ---- For the health of the market we need the use of AI tools to be disclosed by creators. I would prefer personally that no AI generation be supported. I understand that tolorance of it is an effort to avoid censorships slippery slope, and is complicated by the sheer variation of AI tools that currently exist. But regardless of opinions or complications, it's existance cannot be ignored. So lets focus on what can be done, by giving some power of choice to the consumer instead. Users should be provided a way to choose products with or without AI generation while shopping, and naturally creators who choose not to disclose or to lie should face the same reportability and moderation as any other creator that would choose to lie while listing. The moderation half of this should not necessarily focus on trying to prove the use of AI gen tools, it doesn't actually need to. Creators who have done the work to provide support and actually prepare the AI generated content for its use in SL are unlikely to warrent being reported, and should not need to lie about the useage anyway. It is products that blatantly lack support, have egregious LOD & LI values that would be inclined to lie, and would want to be reported by users, this is the same for ANY product currently listed. If you buy it, and you don't get what was described, it should be reportable, the same goes for AI generated products, AI generated should not get a pass because you have to 'prove' something first, when the fact remains that you didn't get what thought you bought. So do not focus on "did you use a tool?" focus on "can you fix & support the product?" If it can't be supported, then disclose it was made via AI generation and move on. This is a similar complication to full perm and gacha resales, but also ripped models, copybot etc, in they will all lack support due to not being made directly by the creator of the listing. There is a big difference between fullperm & gacha resale vs ripping & botting, and that difference is honest disclosure.

In the Marketplace items is a "Item updated on:" remark but not when the item was originally added. Can we show that date on the listings?

It is possible to keep purchased names for a later time, not only possible but kept for all time, locked to your account. But sometimes one might want to buy a name for later use. Today if you want to do that, you need to first buy it, which changes your name immediately, and then pay to switch again back to the previous name. I'd like to request a tick box at the time of purchase labeled along the lines of "Don't change to the purchased name now".

Please allow us to remove people from the drop down list that we have gifted to in the past.