Server Bugs

• Use concise, precise descriptions
• Do not include sensitive information.
• Create a support ticket at https://support.secondlife.com for individual account issues or sensitive information.
My group has about 8000 members and multiple members are having issues with group chat
I am a founder of a group called + Pandemonium + (secondlife:///app/group/78f0ac10-5b9e-a797-7871-bbbb7a3e542a/about) Some of our members are having strange symptoms whenever they are trying to start group chat. Symptom 1: This group member was once ejected, but rejoined. eversince, this group member is unable to join group chat wtih the following message: error message: "Unable to start a new chat session with + Pandemonium +. Please close and reopen the conversation, or relog and try again. image: https://ibb.co/tmGZdyB I checked this group member's setting but I don't find anything suspicious that would prevent him from chatting: image: https://prnt.sc/sJgIqydPYsmc I am also curious if the person may have been muted from speaking in Pandemonium Group Chat, but there is no way I can Allow or Forbid Chat in the group unless I see his name on the group chat. In order to investigate this issue, here are things I have tried to see if he can start group chat. The problem is, this is also happening to some other people. Resident having this issue for example: a0a62489-3ff1-4fd6-9fe1-d32f1ed23934 Cleared cache, and completely reinstalled the application. result: still having the issue Tried to teleport to different regions and started the group chat: result: still having the issue Happening on both Firestorm and Standard viewer Symptomp 2: This group member is experiencing sudden conference chat opening in seperate view whenever he starts the group chat. image: https://gyazo.com/d8f5e1b73e45e53dc09cf8fa23ac39a2 As you can see from the picture, this conference chat suddenly opens up whenever he tries to start the group chat. Note that he has an officer ability. oddly enough, this is what he sees on his group window: https://gyazo.com/2bec64109519cc90a05772208d5dcc5e resident having this issue for example: f98d4ce6-8d1f-49bc-8342-d8cf86b718c1
7
·

tracked

Non-graceful disconnects can result in stuck or broken caps
Steps to reproduce Go to any region. Crash the viewer in a way that it doesn't properly send the logout message. Attempt to log back in. May take a few times, but once you get it, it's hella annoying. The issue Once the bug is triggered, the agent in the region will eventually disappear, especially so if the agent tries logging back in. Once the agent does log in, the region will refuse to grant capabilities to the agent (Login server passes the simulator address and seed caps, but the seed cap will return 404). This will last for more than 15 minutes where the agent is unable to log into that region. Work arounds To just log in: Log into any other region (Home, etc). To get back into the region: Log into any other region. Enter the region that you crashed in (Sometimes this may have a stalled TP which results in a disconnect). (Observation) Observe that no mesh loads, as the capabilities are returning 404 for the region. Log out (Gracefully!). Log back in (Capabilities will now be granted in that region because of the graceful log out). Live reproduction On the region Fractal: Crashed at about 2024-05-17T23:54:08.666700Z Logged back in (to fractal) at about 2024-05-17T23:55:00 (Estimate because cant query the timestamp cube) (Capabilities borked) Logged back in (to home) at about 2024-05-17T23:56:15 (Estimate) Teleported into fractal at about at about 2024-05-17T23:56:45 (Estimate) (Capabilities borked) Logged out at about 2024-05-17T23:57:45 Logged back in at about 2024-05-17T23:58:15 If you are unable to reproduce this, I would gladly reproduce this issue on a specific region and provide timestamps. Error log (From viewer) 2024-05-17T23:55:04Z INFO #AppInit#Capabilities# newview/llviewerregion.cpp(317) requestBaseCapabilitiesCoro : Requesting seed from https://simhost-06639c25759dd162e.agni.secondlife.io:12043/cap/1e31ed80-9ac3-336c-ff8b-a26c82f6dc9e region name region id 00000000-0000-0000-0000-000000000000 handle 649811372272128 (attempt #7) 2024-05-17T23:55:04Z WARNING #AppInit# newview/llstartup.cpp(1511) idle_startup : Failed to get capabilities. Backing up to login screen! 2024-05-17T23:55:04Z WARNING # newview/lltoastalertpanel.cpp(195) LLToastAlertPanel::LLToastAlertPanel : Alert: We're having trouble connecting. There may be a problem with your Internet connection or the Grid. You can either check your Internet connection and try again in a few minutes, click Help to view the Support Portal, or click Teleport to attempt to teleport home. 2024-05-17T23:55:04Z INFO # newview/llworld.cpp(327) removeRegion : Removing region 151296:256512 2024-05-17T23:55:04Z INFO #AppInit# newview/llstartup.cpp(3131) setStartupState : Startup state changing from STATE_SEED_GRANTED_WAIT to STATE_BROWSER_INIT 2024-05-17T23:55:04Z WARNING #CoreHttp# llcorehttp/_httppolicy.cpp(413) stageAfterCompletion : HTTP request 0x589aebdf6180 failed after 0 retries. Reason: Not Found (Http_404) 2024-05-17T23:55:04Z WARNING #CoreHTTP# llmessage/llcorehttputil.cpp(275) onCompleted : Possible failure [Http_404] cannot POST url 'https://simhost-06639c25759dd162e.agni.secondlife.io:12043/cap/1e31ed80-9ac3-336c-ff8b-a26c82f6dc9e' because Not Found 2024-05-17T23:55:04Z INFO # llcommon/llsdserialize_xml.cpp(424) parse : LLSDXMLParser::Impl::parse: XML_STATUS_ERROR parsing:cap not found: '1e31ed80-9ac3-336c-ff8b-a26c82f6dc9e' 2024-05-17T23:55:04Z INFO #AppInit#Capabilities# newview/llviewerregion.cpp(330) requestBaseCapabilitiesCoro : Aborting capabilities request, reason: returned to login screen
1
·

tracked

Load More