Hello! Here is a brief explainer on how we are using the tags on your requests and reports. Tracked This status is an acknowledgement of receipt. We are aware of the issue or request, and may review it at a later point in time. This status does not guarantee any resolution. Under Review This status indicates that an issue or request is being reviewed for any resolution. It may also be used to request more information about an issue or request. This status does not guarantee a resolution. Needs Info This status indicates that the request or issue is unclear, or missing key information. If the information requested cannot be attached or included via Canny, a path will be suggested, such as filing a support ticket. Planned This status indicates that the issue or request currently has a planned resolution. In most cases, no estimated time of completion will be provided. This status may apply to currently active and long-term projects, publicly announced updates, or other future projects. In Progress This status indicates a project that is in progress. Our projects tend to have many small stages, allowing us the flexibility to work on several things at once. This status does not necessarily guarantee completion or implementation, only that work is being done. Expected This status indicates that there is already a solution or process to resolve an issue. Closed This status indicates that the request or issue cannot be considered via a bug report or feature request. This status may also indicate that a fix has already been promoted. Contact Support If an issue or request applies to an individual account or user experience with our product, a redirect to support will be suggested. This may include a redirect to third-party-viewer support as needed. Complete Congratulations! We received your request or issue, reviewed it, and were able to complete the work required. I hope this helps clarify how Linden Lab is using Canny to review Resident input for Second Life bugs and features. We are always working on improvements and updates for your benefit and use. Thanks as always for letting us know when things are not working as you expect and suggesting possible improvements we may make to our virtual world!