Web/Marketplace Bugs

Images served through https://picture-service.secondlife.com/ have intermittently and increasingly failed to load. Initially a page refresh was sufficient to get the picture to load properly, but now that doesn't seem to work either anymore. Accessing the picture-service links directly returns a plain page with the error message "Your request could not be completed. Sorry." instead of serving the image asset, even though these textures exist and the picture-service previously worked fine for these textures. An example link that is no longer serving the image asset at the time of me writing this: https://picture-service.secondlife.com/a854b771-e7da-0bc8-edef-a48135e687eb/320x240.png

The profile image on the Second Life resident page does not load. Steps to reproduce: Open the following resident profile page: https://world.secondlife.com/resident/48ce4c63-3456-4c4d-bfb8-980b1d205c1d Wait for the page to finish loading. Check the resident’s profile image. Actual result: The profile page loads, but the resident’s profile image is not displayed. Expected result: The resident’s current profile image should load and be displayed correctly on the page. Please investigate whether there is an issue with the resident profile image service or with the way profile images are retrieved and displayed on world.secondlife.com .

I have tried several ways to change my profile image on the webpage to match my profile inworld, it won't change & I'd like to not see my ex there. It changed about 4months ago somehow & now it won't.

When using search, it is now impossible to choose more than one search category. You used to be able to search People, Groups, Places, etc. simultaneously but not now. Was this an intended change? It would seem better to be able to search a place AND it's groups once. And put the Destinations Guide link back on the inworld search page. The little destinations floater is sub par for finding anything.

This report was requested by Juniper Linden (please refer to Eliza Linden as well) on the Web User Group Meeting held on July 1st 2026. IMPORTANT A video with listings performance tests can be found on my personal drive: https://drive.google.com/file/d/10e_BRF7HLOZr55Zfb5FNi6WNrC6oXCgl/view?usp=sharing During my Marketplace research, I observed a pattern that I believe deserves investigation. Based on controlled search experiments, product Titles, Features, and Keywords appear to have a much stronger influence on discoverability than the actual quality or relevance of the product itself. As a result, I believe the current system may unintentionally encourage creators to invest more time in metadata optimization than in improving the products themselves. What I observed Through my testing, I found that a merchant can improve visibility by: Using titles that contain multiple exact-match search terms. Adding extensive keyword lists covering many search variations. Repeating relevant terms in the Product Features section. This appears to create an incentive where understanding Marketplace search mechanics becomes just as important (or sometimes more important) than creating the best product. Why I think this matters As a creator, I would much rather spend my time improving my products than learning how to optimize metadata. Ideally, Marketplace should encourage creators to invest in: Better products Better documentation Better customer experience Innovation Instead, the current incentives may encourage creators to become experts in metadata optimization. From my perspective, this affects both buyers and creators: Buyers may receive results that are optimized for search rather than relevance. Creators who focus primarily on product quality may become less discoverable than those who focus on metadata optimization. I'm not suggesting that metadata should be ignored, it is an essential part of search. Rather, I believe it would be worthwhile to review the balance between metadata signals and other relevance signals, so that Marketplace rewards the behaviors Linden Lab ultimately wants to encourage. In my view, every search algorithm is also an incentive system. The behaviors that Marketplace rewards today will naturally shape how creators choose to spend their time tomorrow.

Per Henshin Linden's request, I am submitting all information from our ticket into this bug report. One of the benefits of being a premium member is the ability to reach out to live chat when needed. This option doesn't appear to be available in certain web browsers (especially during office hours), making it difficult to use. I use Windows 11 and this has been tested on Mozilla Firefox (up-to-date), Google Chrome (up to date), and Microsoft Edge (per Hershin's request). I don't use VPN. I never do. I also do not have adblockers activated or pop ups disabled on either web browser. On Chrome: After logging in, and using 2FA, I went to the page and it wasn't there. Then I clicked the link on the page to go to live support and it still wasn't there. Once I clicked the chat bubble in the middle of the page, it showed for a moment. But when I went to capture the video and repeated the steps, it stopped showing. I even reloaded the page and no luck. See - https://gyazo.com/4e149ba995ad8d68db543fe89c933284 On Firefox: I logged in using 2FA, went to the page and it wasn't there. Then I clicked the link on the page to go to live support and it still wasn't there. When I clicked the chat bubble in the middle of the page, nothing happened. No refresh, nothing. It has a light gray square surrounding the bubble that shouldn't be there and I think that's what is blocking the ability but I'm not positive because I still don't know much about how fresh desk, or the page works on the scripting side. See - https://gyazo.com/d39e71279f5013408812c003bd030e3c I tried with Microsoft Edge. It worked, even after refreshing the page. I also tried using the Private/Incognito windows on both Chrome and Firefox; neither worked. While this is good news and a definite backup to have the option on Edge, the problem still exists in the two web browsers that most use. I don't know how many others have reported this issue or even noticed. How will this be remedied since it appears to be something to do with the browsers?

Marketplace search is half brained and broken. Please stop pretending its a done job and fine when it's not. Pick a term ANY TERM Search for that term with and without a trailing space. You get different numbers of results. G rated search "lemons" - 9055 results. "lemons " - 8088 results.

This issue was supposed to be fixed a while back but seems to still be present. Using the Upload Photo method in-world (the new accepted way to update your profile picture) does not update the other two, but the other two cannot be updated via their respective websites and supposedly rely on your in-world photo (which they currently do not). I currently have three different profile pictures depending on where you look!

Steps to reproduce: Visit a user profile on my.secondlife.com , such as: https://my.secondlife.com/cutie.crush#picks Notice that the number of picks displayed is 10. Visit a user profile inworld, such as: secondlife:///app/agent/145b5e86-fcb2-4351-877a-0dfe65e80518/about Navigate to the "Picks" tab. Notice that the number of picks displayed is 20. --- Obviously the code underlying my.secondlife.com has not been updated to display the new 'more user picks' that were released in recent memory. This should be remedied.

With reference to this issue: https://feedback.secondlife.com/web-bugs/p/mp-items-not-getting-delivered - since Juniper said "Feel free to re-open or re-create your ticket if its still stuck", I am creating a new issue, as this may now be specific to me, dunno. To summarize, on May 11, I scheduled a redelivery for a product: https://marketplace.secondlife.com/p/SL-Maps/26193111 The status initially showed as "Queued" (or similar, I don't remember the exact wording). Two days later, that changed to "In progress", which is what it still shows today. I opened a support ticket, 2517477. I was told that they are unable to help with it, which is fair enough. The issue here is not only that that update is incomplete, but also that I am unable to issue any more scheduled redeliveries until the pending queue is "unstuck". I suppose I could create a new listing for the item, but if I do, the order history would of course not carry over, so existing customers wouldn't get updates. I am hoping this issue can be resolved soon.