🚨 URGENT – Critical issue: Multiple and premature billing of Marketplace subscriptions | Voters

🚨 URGENT – Critical issue: Multiple and premature billing of Marketplace subscriptions

in progress

DimplesApplePie Spicy

Hello,
I’m reporting a serious billing issue related to Marketplace homepage subscriptions.
Account affected: DimplesApplePie
Date of the incident: August 6, 2025
Issue type: Multiple charges for active subscriptions + premature charge outside billing cycle
ALT account (same issue occurred): EmilyHearts
Details of multiple charges on August 6, 2025:
Numerous charges occurred on August 6, 2025, for subscriptions that were already active and should not have been charged multiple times.
Active Subscriptions and Expected Billing Cycles:
Plan	Last valid charge	Next expected charge	Status
L$799/week	August 5, 2025	August 12, 2025	Active
L$799/week	August 2, 2025	August 9, 2025	Active
L$2,599/month	July 30, 2025	August 29, 2025	Active
Specific premature charge:
The charge on August 6, 2025, at 16:22:53 (Order #1649893957, L$ 2,599) was billed prematurely.
The last correct charge was on July 30, 2025, and the next scheduled charge should have been on August 29, 2025. This is an error resulting in an early and unintended billing.
Attached examples of multiple charges on August 6, 2025:
Order #1649899949 — L$ 799
Order #1649899869 — L$ 799
Order #1649899152 — L$ 799
Order #1649899041 — L$ 799
Order #1649898061 — L$ 799
Order #1649897918 — L$ 799
Order #1649895966 — L$ 799
Order #1649895328 — L$ 799
I only have 3 active subscriptions, so these multiple charges are incorrect.
This issue affects both my main account and my ALT account as well.
Please investigate and correct this billing malfunction promptly.
Thank you.

A day ago

Grumpity Linden

We have identified a fix and will be sending out a refund to merchants for erroneous PLE transactions today. We know that this has been very disruptive to merchants and once the refunds have completed, we will work to make sure this doesn't happen again.

QnSheba Resident

Happened to Sheba too.. I also charged too !

spoiledstore Resident

yes for me 100k+ more was double charged.. i alredy filled a ticket

Mina Nakamura

I was affected for L$ 23,391, that's a week groceries for me and my kids! This situation scares me! And please fix this by refunding the money and not give credit for subscriptions or something like that.

vondavolkov Resident

I was also affected by around 13,000 lindens.

Kiria Mama

I was also charget 17k by this

Pastel Cloud

I have been affected as well, with a total of L$84.453 in a total of 41 transaction all on august 6 when no subscription was scheduled to renew that day. I will send in a private ticket with the accurate information and screenshots of the transactions.

Vanessa Liveoak

happend to me too

Juniper Linden

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Juniper Linden

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