🪰 Viewer Bug Reports

In the latest build, 7.1.12.13550888671 (64bit), enabling FXAA or SMAA divides the performance by 2 on my macbook Pro M2 (it used to have a negligible impact).

I do have a premium plus annual, We are supposed to have the mesh upload fees but I'm still charged.

Viewer VRAM usage spikes dramatically, exceeding physical memory capacity, and does not seem to drop as expected as objects go out of view, or for any reason except teleporting to another sim. Memory use far exceeds what makes sense. I have seen up to 25GB of VRAM allocated on a 16GB GPU. The viewer continues to run without issues, suggesting it is not actively using most of this memory and causing swap thrashing between physical and shared video memory. Other games and tools that use video memory in meaningful amounts are incapable of running at the same time due to all physical memory being taken up; the viewer seems to have priority of some kind. I have also seen this happen on the latest alchemy viewer release, presumably it happens in all PBR viewers. Some users with similar hardware have reported it not happening. The viewer does not crash at any point. Current video driver is AMD 24.7.1, OS is Windows 10 Enterprise LTS 2021. No unusual software that would interfere with video memory behavior in any way is running.

Textures in every viewer since the PBR update have now been unloading and reloading, often times failing to do so, and remaining blurry. I have tried everything suggested such as whitelisting viewers and their features, but I know I'm not the only one experiencing this. This is completely game breaking and as a texture artist it's near impossible to have a consistent workflow when half the time my textures aren't loading in. I have a new GPU and plenty of RAM to spare and then some so it's not my computer. I have been able to go into the EDIT menu and have it load in, but it does this for the diffuse texture only, and when exiting the menu it will go back to attempt its reloading cycle with multiple failures. PLEASE FIX THIS.

Viewers Tested: Alchemy Beta 7.1.9.2501 (64bit) Second Life Release 7.1.10.10800445603 (64bit) Firestorm 7.1.11 (76720) Nov 9 2024 02:03:12 (64bit / AVX2) All 3 of these viewers all exhibit the same issue where, if anything even a little graphically intensive starts to occur (busy sims, a second viewer is opened, this sort of thing), the viewers quickly start to flicker black across the entire viewers window, minus the windows surround and titlebar. I am currently using Firestorm 6.6.17 (70368) Dec 10 2023 18:36:33 (64bit / SSE2) as it is the latest pre-PBR viewer as my daily driver because it and any other pre-PBR viewers I try do not exhibit this issue. I don't exhibit any issues with other programs/games that I've been able to determine and you can see from the specs below I should have no problem with the requirements for PBR viewers. This issue seems to be exclusively the domain of the PBR renderer for SL as it is viewer agnostic. I have completely re-installed Windows twice both on Windows 11 23H2 and 24H2 updates, I have run memtest86 for hours with zero errors and I have borrowed my partners GPU and PSU all to no effect. I have taken videos of the issues in each browser and obtained the logs for each, however I'm unable to upload them to the ticket as the videos are too big and the logs are zipped up and that filetype is apparently unsupported so I've put them in my onedrive and attached the links below, if you'd like be to upload them elsewhere, just say where and I'll re-upload them. SL Logs: https://1drv.ms/u/s!Argy6Q-UWl9BpqdxVEIqu2sud0QkFA?e=FnChfU SL Video: https://1drv.ms/v/s!Argy6Q-UWl9BpqdubODgMVIK4RqS4w?e=hemGAv Firestorm Logs: https://1drv.ms/u/s!Argy6Q-UWl9Bpqdw0-q0kaa1AuAdvw?e=IrV7OQ Firestorm Video: https://1drv.ms/v/s!Argy6Q-UWl9BpqdsUNzCSdoVTKEh6w?e=mJDdli Alchemy Logs: https://1drv.ms/u/s!Argy6Q-UWl9BpqdvQa589QIX9y9NIw?e=a0xGcG Alchemy Video: https://1drv.ms/v/s!Argy6Q-UWl9BpqdtJcjY_gITIV70ow?e=lpmwn3

It is everywhere. But atm, on my platform, http://maps.secondlife.com/secondlife/Alpine%20Meadow/243/125/1252 Everything is ok in FS and other viewers. It's only SLV that gives me problems.

http://maps.secondlife.com/secondlife/Dreamworld%20Mermaid/83/154/21 Received complaints from people who are living on a Homestead island with me. Since PBR update objects are randomly vanishing or not rendering for no reason. Customer one is using a six month old new MAC computer. Customer two is using a Windows PC. Customer logs in, certain items do not render. The next time the customer logs in the items are there but then other items do not render. Customer one can see an Object on their island but it does not show for customer two. Customer one sees grey objects where the textures are not rendering while customer two can see the Object with textures. This has been going on for weeks now since the PBR update. Customers have been trying to use several viewers but to no avail. I did receive images today from the customer so I will include them with this report. As you can see only a section of the tree is rendering while the other piece remains missing. This is a clear rendering issue which is frustrating customers which is understandable. There might be similar reports about this very issue. In summary: missing items failing to render. Textures not loading up on objects . Random behavior which continues to repeat on various computer systems. Thank you.

hi, i have a weird issue. At crowded places the viewer is using 12GB RAM sometimes higher and then i end up crashing with Out of memory message. and i dont know what to do at this point because i visit few corwded place then i crash. lowering graphic settings doesnt help. it keeps using 12GB + I tried on Firestorm viewer too and on Firestorm Beta too and same result. i would be so thankful if someone could tell anything that could help

before the last two upgrades by touching the arrows on the keyboard I could move as I wanted. Now they no longer work even though I enabled in preferences also the letters - W ..etc. I have to turn off my gesture hud and pose stand, then switch it to on and that's how the keyboard ones work , but if I stop and want to start walking again we're back to square one. is there a suggestion ? i find it impractical to use the mouse to touch the arrows in the viewer - thanks

If I try to save multiple gestures to current outfit through the gesture window, it just disables them without populating the outfit with the gestures. It doesn't actually save or copy links to the outfit. Thus, end up losing the gesture setup. I had this happen to me twice now, once before I realized what was happening and again when trying to figure out what happened. It takes HOURS to go through inventory, find, and set it all up/reenable again. Also, the whole save to current outfit is not intuitive at all. Ideally, it should be "save to outfit" then have a popup allowing you to select what outfit you want to save the current selected(hilighted) or activated gestures to. This would allow you to easily make sets of gestures that can be applied to any outfit without having to mess around with what you are wearing or modding the outfit to remove unnecessary things since you can't apply an empty outfit after creating a blank one in order to even use save to current from the gesture window. As far as whether to use selected (highlighted) or active gestures when saving, I'd say selected as it reduces steps to achieve the task, however there may be people that don't even realize you can select multiple using shift... so idk that's a toss up and ultimately should be a poll or something to figure out what people would prefer, or you could just have two options.. 1. save active gestures 2. save selected gestures.