🪰 Viewer Bug Reports

• Use concise, precise descriptions• Do not include sensitive information. • Create a support ticket at https://support.secondlife.com for individual account issues or sensitive information.
BOMs and Alphas Removing Previously Applied BOMs and Alphas
I am submitting this feedback ticket on behalf of my friend, account name VileCxrpse, who is having some issues with accessing the support forum but this issue is very strange and we need assistance in getting it resolved. This issue may not be reproduceable for anyone but I am a fairly new resident in Second Life (account is less than a week old) and I have been running into this issue since day one. The issue is this: when applying a BOM or an Alpha, it removes the most recently applied BOM or Alpha that I put on my avatar. I had a friend of mine log into my account and she did not have this issue and was able to get multiple BOMs applied without issue but for some reason, on my side, doing the same exact thing, I run into this problem. Here are the things we have tried in an effort to resolve the issue: Recreated the avatar from scratch/default and rebuilt it entirely Rebaked BOMs Reset all attachments Uninstalled and reinstalled Firestorm entirely (we tried the standard launcher as well and the issue was also present there) Ensured that the correct LEL head alpha was applied (BOM Head + Body with APPLIER eyes) and a few other miscellaneous things but we have tried so many things to try and resolve this. I am including a video of this occurring so that you can see in real time what is happening (apologies in advance for the discord link, it was the only way I could get the video from my friend). https://cdn.discordapp.com/attachments/1524205835641815170/1525289403864580186/2026-07-10_19-36-35.mp4?ex=6a52d7f4&is=6a518674&hm=f0411a1a69404f2b44b2b91a54cbe41c90175a61b9f92bc5517837718a8965d1& Please help! Thank you!
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SL Viewer
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needs info
OpenGL issue on recent NVIDIA cards 50 series.
System Details: RTX 5080 CPU 9950x3d RAM 64GB DDR5 6000mhz Issue: When logged into the viewer, after a seemingly random time the application just force closes, there are no Viewer Logs BUT Windows Event Viewer logs; Faulting application name: SecondLifeViewer.exe, version: 26.2.0.48334, time stamp: 0x69fa16a3 Faulting module name: nvoglv64.dll, version: 32.0.16.1074, time stamp: 0x6a469d4b Exception code: 0xc0000409 Fault offset: 0x00000000010cba3d Faulting process id: 0x59CC Faulting application start time: 0x1DD0F127FE6A01A Faulting application path: C:\Users\x\AppData\Local\SecondLifeViewer\current\SecondLifeViewer.exe Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b26cc1edfbb8f4d0\nvoglv64.dll Report Id: 11c2dfe4-8828-494e-a930-458ff0b7f4e2 Faulting package full name: Faulting package-relative application ID: There is a directly related OpenGL driver crash that always comes at the same time: The description for Event ID 1 from source NVIDIA OpenGL Driver cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated on another computer, the display information had to be saved with the event. The following information was included with the event: Unable to recover from a kernel exception. The application must close. Error code: 3 (subcode 7) (pid=22988 tid=22492 secondlifeviewer.exe 64bit) Visit http://www.nvidia.com/page/support.html for more information. The system cannot find the file specified ________________________ I have done some extensive testing on my Machine to rule out any System instability or other hardware issues, I have run a full memory test on the GPU and the system + CPU. No errors were found with my system. A full reinstall of Windows was done, and various versions were tested. Studio driver, rolling back to version 580.x. I have tried several driver versions rolling back to even 580.x to no avail. There must be something in the way the most recent NVIDIA cards use the OpenGL driver in a way the secondlife Viewer does not like. Now the reason that strongly suggests that this is a Driver issue with the newer Nvidia cards kis this; I tested another Install from the same windows11 ISO on a PC system with the following specs: RTX 3080 TI CPU I9-12900K RAM 32GB DDR4 3600mhz Both have the most recent NVIDIA game ready driver installed which are 610.x The Viewer however does not crash on the system with the 3080TI, this suggests that something must bite itself with the driver of the more recent cards.
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SL Viewer
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needs info
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