🪰 Viewer Bug Reports

• Use concise, precise descriptions• Do not include sensitive information. • Create a support ticket at https://support.secondlife.com for individual account issues or sensitive information.
Object Name Corruption on Collada (.dae) Import – Blender to Second Life
Description: When importing a Collada (.dae) file from Blender into Second Life, one or more objects within the mesh linkset frequently get renamed incorrectly, even though all object names are clearly and uniquely set in Blender prior to export. This issue occurs systematically: All objects are properly named in Blender. The .dae file is verified to contain the correct object names. However, upon import into Second Life, at least one object's name is arbitrarily replaced by the name of another object in the linkset. This results in duplicate names in the final imported mesh, despite no such duplication existing in the original .blend or .dae. This bug makes it extremely difficult to manage and script mesh components reliably, especially when using scripts that rely on precise object names via llGetLinkName(). Steps to Reproduce: Create a multi-object mesh in Blender with uniquely named objects. Export to Collada (.dae) using SL-compatible settings. Import into Second Life using the Mesh Uploader. Observe that one or more objects are renamed incorrectly during or after import. Expected Behavior: Each object should retain its unique name exactly as defined in Blender. Actual Behavior: At least one object name is replaced by another object's name, leading to incorrect duplication. Notes: This happens regardless of naming conventions (e.g., simple vs. complex names, underscores, numbers, etc.). It's not caused by Blender's export; inspecting the .dae shows correct names. The issue seems to originate during SL’s import processing stage. Please investigate and correct this persistent and highly disruptive behavior. Just a final note: it's been this way for years. It's annoying having to check each object name one by one just to find the one that's not named properly.
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Request: Feedback mechanism on viewer region change
This weekend (particularly Sunday 6/22), I experienced disconnects every handful of teleports using SL Viewer, Firestorm, and Alchemy viewers alternately. While that's an immediate inconvenience and concern, it's not the root of the problem: The problem is that I don't even know there's a problem. As is always the case with networking issues, "everything else" was working fine; video streaming in web browsers, connections to SL and other websites, Discord servers etc so I was not having an overall internet outage... but then, I can't really do anything here. If there's a problem on my end, I can't tell; if the grid is struggling, I can't send you anything to determine what might have been bottle-necking. When I have a viewer crash, at least I get a bugsplat thing, right? But what happens when I go to teleport to a new region, and 20% of the time, I get a progress bar just sitting still at "Requesting region capabilities" or region handshake? What's really happening under there? I know that after 60 seconds, it'll time out and "Quit" the viewer, but that leaves me with nothing to tell you about what has happened. Nothing crashed and yet, something's wrong~ I've heard many (including Lindens) refer to region changing as an indecipherable and scary mess of spaghetti code, but this is the lifeblood of the platform, and it seems to have phases where error rates go through the roof (anecdotally, during the half-day I had these issues, various group chats indicated I was not alone). A thousand little cuts in silence, and it's hard to know what to report and how. The request here is a bit nebulous, I apologize, but that's because I don't even know what LL needs, but please add something to the viewer to log region changes in some way that is meaningful to you, and that presents itself when the viewer times out and disconnects. You know that screen where I can choose to view IMs offline or Quit, when I have a timeout? Add something there, please, to open the region change log folder. (And pls make a region change log, even just to track the most recent change; it sounds as though this one area of SL activity could use better investigation). That way, when things are acting up, there's something to send to support that hyper-focuses on the specific region-change that caused the problem. I could attach that here, or send it to customer support etc.
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