Inventory does not update until relog and teleport causes disconnections in Official Viewer and Firestorm
under review
Demetra Davonius
Inventory does not update in real time until relog, and teleporting frequently causes disconnections when using the Official Second Life Viewer and Firestorm.
Details:
I am experiencing two major issues that occur consistently when using my main Second Life account with both the Official Second Life Viewer (latest version) and Firestorm (latest version).
The first issue concerns inventory updates. When I receive or purchase a new item, such as an object from a store, I follow the normal procedure to unpack or add the object to my inventory. The viewer confirms the delivery and local chat indicates that the item has been added. However, the new folder containing the item does not appear in my inventory while I remain logged in. The only way to see the folder is to log out of Second Life and then log back in. This is not a matter of a slow update: I have waited for hours while remaining logged in, and the folder never appears until I relog.
The second issue is related to teleporting. While logged in, if I attempt to teleport to any locationâincluding my own Linden Home, low-traffic regions, or previously recommended locationsâthe teleport process begins but ultimately results in a disconnection. The viewer shows a grey screen with my avatar and the environment in grey, and displays the message:
"You have been logged out of Second Life. You have been disconnected from the region you were in."
After this, only the standard buttons like "View IM & Chat" or "Quit" are available. The only way to reach a destination is to wait for the viewer to disconnect me, then reopen the viewer and log in directly to the desired location. Even then, success is not always guaranteed.
I have tested these behaviors extensively. They occur only on my main account and only when using the Official Viewer or Firestorm. I have verified that the problems do not occur on an alternate account using the same system and network. The inventory contains approximately 158,000 items, and these issues started around two weeks ago, with no changes to my computer or system configuration.
For context, I have been a Second Life resident for more than 18 years, and I am very familiar with normal inventory behavior and teleporting processes. I have attached screenshots and video recordings showing both the inventory not updating after receiving new items and the teleport disconnection screen.
These issues make it extremely difficult to use Second Life normally. Immediate inventory updates and reliable teleporting are essential for everyday use, and the current behavior prevents standard account activities.
System Information:
Viewer: Second Life Release 26.1.0.22641522367 (64bit)
OS: Windows 11
Attachments:
Screenshots and videos showing inventory issues and teleport disconnection
Log In
Demetra Davonius
Last Update:
I was also able to reproduce the teleport issue using the Official Second Life Viewer.
During a teleport attempt, the viewer logged me out (forced logout).
I have sent the corresponding logs via email to bug-attachments@lindenlab.com
At this point, logs have been provided for both issues (inventory and teleport) on both Firestorm and the Official Viewer.
Demetra Davonius
Update #3:
I was able to reproduce both issues in the same session using Firestorm.
While in the region âSabbathâ, I unpacked several items (vendor objects). The unpack dialog appeared and I selected âKeepâ, but the folders did not appear in my inventory.
Immediately after this, I attempted to teleport to my Linden Home (region âAmbergrisâ), and the viewer logged me out during the teleport.
Sent the logs via email as requested. This log set includes both the inventory issue and the teleport issue occurring in the same session.
Demetra Davonius
Update #2:
I was able to reproduce the inventory issue again, this time using the Official Second Life Viewer.
After being logged in for approximately 30 minutes, inventory behavior was initially normal (items were received and unpacked correctly). Later in the same session, I received a new object and attempted to unpack it.
The unpack dialog appeared and I selected "Keep", but the expected folder did not appear in my inventory. Repeating the same action produced the same result.
I have sent the logs via email as requested (Official Viewer, inventory issue).
At the moment, I have not been able to reproduce the teleport issue again, but I will send logs as soon as it occurs.
Demetra Davonius
Update:
I was able to reproduce the inventory issue again.
After being logged in for some time, I copied an item from one inventory folder and pasted it into another folder. The action completed, but the item did not appear in the destination folder. Repeating the same action produced the same result.
I have sent the logs via email as requested for the inventory issue (Firestorm).
I will send additional logs if I am able to reproduce the teleport issue again, and if the same issues occur again on the Official Second Life Viewer.
Dan Linden
marked this post as
under review
Dan Linden
Thank you for the report, Demetra!
Issue tracked at https://github.com/secondlife/viewer/issues/5569.
We need 2 separate SecondLife logs from you for the Inventory issue and for the Teleport issue.
Please Reproduce the issue, log out, and then zip up your viewer logs folder. This page tells you where to find the logs folder: https://community.secondlife.com/knowledgebase/english/how-to-report-a-bug-r224/
Next, email the zip file to bug-attachments@lindenlab.com and reference the issue name in the email subject line.
Leave a comment on this canny issue once that's done so we can take a look at the logs.
Thank you!