Mouse text selection fails in Inventory Rename and Inventory Search fields
closed
Pearl Nexen
Since a recent Windows update I can no longer select text with the mouse in single-line edit controls used by the viewer.
Expected behaviour:
- While renaming an inventory object I should be able to drag the mouse to highlight only part of the object's name.
- I should also be able to select part of the text in the Inventory Search field.
Actual behaviour:
- Clicking places the text cursor correctly.
- As soon as I drag with the left mouse button, the selection is cancelled and the caret jumps to the end of the text.
- No text remains highlighted.
- Keyboard selection (Shift + Arrow keys) still works correctly.
- Mouse selection works normally in multi-line text boxes (Profile/About, Notecards, etc.).
- Mouse selection also works normally in Windows applications such as Notepad.
The problem affects:
- Inventory object rename
- Inventory Search field
The problem does NOT affect:
- Notecards
- Profile/About text
- Windows applications such as Notepad
Troubleshooting already performed:
- Cleared Firestorm cache.
- Reinstalled Firestorm.
- Tested the Official Second Life Viewer (same behaviour).
- Changed Firestorm skins.
- Disabled SteelSeries GG software.
- Checked Windows mouse settings.
- Mouse drag works normally outside Second Life.
- Dragging inventory items works normally.
- Keyboard text selection works normally.
System:
Windows 11 Version 25H2 (Build 26200.8894)
Additional information:
The issue has been reproduced in both Firestorm 7.2.4.80712 and the Official Second Life Viewer, suggesting the problem may not be Firestorm-specific.
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Dan Linden
updated the status to
closed
Dan Linden
Hi Pearl,
That's great news! Thank you for letting us know how you troubleshot and fixed it. We'll keep that in mind in case other residents experience this issue.
Dan Linden
updated the status to
needs info
Dan Linden
Hi Pearl,
That's a new one to us. I'd try;
1) Reboot the computer.
2) Check to see if any Windows accessibility features have been enabled which might be causing this.
3) If you happen to have an alternate account, see if it reproduces there.
4) Roll back that Windows update and see if that fixes it. Please note the KB update number if that resolves the issue.
Pearl Nexen
Dan Linden
Hi Dan,
I carried out some additional testing.
The issue occurs in both Firestorm and the Official Second Life Viewer.
I created a brand-new Windows user account on the same PC and logged into the same Second Life account (Pearl). In the new Windows account, the problem does not occur.
Back on my main Windows account, I renamed the entire Firestorm_x64 AppData folder so Firestorm created a completely fresh profile (new login, default settings, accepted Terms again). The issue still occurs.
The problem therefore does not appear to be caused by Firestorm settings or my Second Life account, but seems to be specific to my main Windows user profile.
At the moment I'm planning to try a Windows 11 in-place repair install to see if that resolves it. I'll report back with the result.
Pearl Nexen
Dan Linden
Hi Dan,
Just a quick update. I performed a Windows 11 repair reinstall using the "Fix problems using Windows Update" option (keeping my apps and files), and the issue is now completely resolved.
This confirms it wasn't caused by Firestorm or my viewer settings, but by something within my Windows installation/profile that the repair reinstall corrected.
Thanks again for your suggestions and your time.