movement with the arrows on the keyboard
needs info
deplove Resident
before the last two upgrades by touching the arrows on the keyboard I could move as I wanted. Now they no longer work even though I enabled in preferences also the letters - W ..etc.
I have to turn off my gesture hud and pose stand, then switch it to on and that's how the keyboard ones work , but if I stop and want to start walking again we're back to square one.
is there a suggestion ? i find it impractical to use the mouse to touch the arrows in the viewer - thanks
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Jellyfish
Wow this ticket is really old. deplove, sorry this was happening, but it's been long enough I gotta ask; is it still happening? Also what viewer version are you using where it happens?
deplove Resident
Jellyfish Oh, Dear Jellyfish, it's still like that. I move using the arrow keys on the keyboard, but if I stop and then want to walk again, I have to turn off my AO and then reactivate it so I can use the arrow keys on the keyboard. I'm using the latest version of Firestorm, 7.2.3 (80036).What should I do?
Jellyfish
deplove: Hmm, let's try a few troubleshooting things to see if it's caused by a viewer issue or if there's something else weird going on:
- Can you try it with the latest Second Life viewer, you can download it from http://get.secondlife.com/? (I want to make sure this is a SL issue and not a Firestorm issue)
- Does this happen with otherAOs? (I'm wondering here if the AO itself could be causing the bug, if it is you might want to send a copy of your AO to me or Dan and we'll try to repro it and get the bug tracked)
- Can you give me a video of the problem happening? (I am wondering if there are secondary subtle user interactions that you might not be aware of that could be causing the issue too)
- Are your controls configured correctly? (I know you can set a lotof input control options in FS, and some of them can be hidden in odd ways based on user state, and I'm wondering here if there's anything you have configured there that could explain this.)
Sorry about all the requests! I just want to try to get you back into exploring SL instead of having to click your AO to move around. Answer whatever whenever you can!
deplove Resident
JellyfishDear Jelly,
01) Yes, you can do that with the SL viewer too, and I have the latest version.
02) Yes, I also tried other AOs that I used a few years ago when I could move using the arrow keys, but now even with an old AO I can't move unless I turn it off and then back on first.
03) I'll make you a short video.
04) The window is in Italian, but as you'll notice, both the letters and the arrow keys are enabled for moving around.
Kisses
Jellyfish
deplove Resident: A video would be wonderful! I haven't been able to reproduce the issue on my end and I'm hoping I'm missing something you might be doing.
deplove Resident
Jellyfish https://imgur.com/a/3zN6VtF - Dear Jelly, here's a short video: I step onto the pose stand,
then step off the pose stand, but the arrows don't work. Look at the bottom right—I have to disable the AO and then re-enable it, and see, the arrows work. But if I sit down or step onto the pose stand, when I step off it doesn't work, and I have to repeat the process. None of this happened before the last three updates to Firestorm and the official SL viewer.
Jellyfish
deplove Resident: First of all, thank you so much for the video! Unfortunately I haven't been able to reproduce this issue on my end, but I had a few more ideas:
- Is it possible your mouse might've lost focus (clicked the window for the camera/position)?
- Can you give me the specific SL version you tested on (should be under Help -> About Second Life -> Top line)? I am still trying to reproduce the issue so that we can start working on fixing it, but I am wondering which version you're using specifically so I can test it specifically.
- Can you show me where I can go to try this (or just another) AO that causes the problem (pose stand too if possible)?
- Do you often type with unicode characters that aren't on your keyboard? Some kind of Alt Code? On Windows there's language support that does odd things to keyboard inputs sometimes. Does this issue still repro if you're notusing that? (If so we might need to have an issue in how we support it!)
- The video showed a button "Sit On". I'm not familiar with your AO, but does this issue happen still with that off?
Sorry for once again inundating you with questions!
deplove Resident
apart from us, it seems that this problem is not interesting for LL, but anyway I have tried them all and still I find it frustrating every time I stop my AO and reactivated the direction arrows on the keyboard work, but if I walk and stop, that's when they don't work anymore if I want to keep walking or drive or sail , so I have to stop AO again and reactivate it. Yet we are paying residents and on top of that I am paying for premium plus...as customers should care to those in charge, no ??
Caleb Linden
marked this post as
needs info
Caleb Linden
Would it be possible for us to take a look at the HUD and pose stand? Please let us know know where we can try them out. Also add the environment info obtainable via Help -> About Second Life Thanks!
deplove Resident
Caleb Linden
Dear Caleb thank you for your interest , here is the picture of my AO and the motion section in preferences where about motion with arrows and letters is all enabled.
I went in and the arrows work but I stopped for the picture and the arrows on the keyboard, numpad, don't work, I have to use the mouse to touch the viewer arrows but I walk like a drunk. So I have to turn off the Hud pose, walk etc, and then turn it back on and the keyboard arrows work. As Voluptia , whom I thank, says, it becomes a stress to go sailing, or drive your cars.
thank you for your suggestions
my AO is Tuty - ENCHANTING BEAUTY Woman BENTO AO - Pr4
Voluptia Darkrose
There actually was an issue they supposedly addressed and fixed in the last 2 viewer updates that caused a break in communication when trying to move using the arrow keys on your keyboard. Many sl users that "drive" vehicles in sl complained of it. I was having that issue as well when driving a boat, car, motorcycle where one min it was working fine, the next it wasn't. The latest viewer I've noticed i still encounter that off and on. I suggest submitting a ticket as i have. Hopefully it will be fully fixed in the next update
Isobel DeSantis
I'm not sure if this is helpful for you or not. But I've just upgraded to Firestorm 7.1.11 and I'm still able to use the arrows keys to move as I did before. I'm not using the arrows on the NumPad but a separate arrow grouping on my keyboard.
Could you have a conflict between keyboard shortcuts?
Voluptia Darkrose
Isobel DeSantis its the arrow keys on my keyboard that i use, the same that you are referring to. It started on the 1st update after the pbr update, so i went back to a previous version. Am now using the latest viewer Firestorm 7.1.11, and notice its occurring off and on. My avatar will be driving a motorboat or motorcycle, for which i use the directional keys on my keyboard, going along ok one minute than the next it stops working. If i press the arrow key again to move, nothing. I have to hit the escape key, then try again and then it works. But frustrating if you're racing.