Canny is not for 1:1 personal technical support and is therefore not able to provide one to one support in a timely manner. For account related issues, please contact support directly at https://support.secondlife.com/ and choose from either Submit a Support Case, Live Chat or Phone Support depending on your account type.

For assistance from other Residents see SL Answers at https://community.secondlife.com/forums/forum/109-answers/ and click Ask a Question