Voice Chat - Selective “Known Issues”
Amanda Tae
TP from my private sim to Virsino sim. Voice is working at my sim, it stops (for me only) when we land at Virsino, and does not work (for me only). Then, when we leave, it resumes working as if there were no problems. It only stops working when I leave ANY sim and go to Virsino. That is the only sim that stops working. LL Support has told me this is a known issue- I have not met anyone who has experienced this issue. They recommended that I make this bug report.
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Roxie Linden
Thank you for reporting this. There is a known issue that involves some bluetooth headsets. Specifically, if you try press the "speak" button, talk, then press it again to stop speaking, you may end up so that you cannot hear others, even though you see their voice bars. It's a timing problem with some headsets.
It would be useful to find out if this is the issue. Here are some things to try:
* If people can use a wired headset instead of a bluetooth one, that would tell us if it is this problem or not, as wired headset (or wired speakers) don't show this problem.
* If people are on a laptop with a microphone, they can keep their wired headset on, but switch to use the laptop microphone.
While these are not optimal solutions for everyone, it will at least tell us that the issue is related to the bluetooth headsets.
We will have a fix going out in the bluetooth issue in the 26.1 release candidate probably tomorrow, so check the Release Candidates site: https://releasenotes.secondlife.com/viewer.html
26.1.0.21522948608 does not have the fix yet, it'll be one after that.
It may only happen on that region because that region is using the beta WebRTC voice server, as opposed to the old Vivox voice server. The region "WebRTC Voice 2" is also using the new beta voice server, and may also show the same problem. It would be good to know if it does.
-Roxie