VOICE CUTTING OUT
needsĀ info
Evey Glas
Voice cutting out after a few second. works again when I refresh voice in preferences and click ok, then it drops out again. This issues has been happening for over 3 weeks and never happened before. My mic works fine on other platforms like discord, zoom etc it is purely a recent SL issue.I know all my settings are correct and the support ticket I filed suggested this was a bug. I am using the latest firestorm release but have also downloaded firestorm Beta and the latest sl viewer and this issue occurs in all of these. It also happened in any sim I visit, not just one sim. I am using a Mac and Firestorm 7.2.3 (80036) although I tried Bets and the new SL viewer as I said.
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Lettie Linden
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needsĀ info
For those experincing this issue using Firestorm, the Firestorm 7.2.3 (80036) viewer has a number of known bugs around webRTC voice chat.
Are you able to reproduce voice disconnects when idling in a sim with either of these viewers?:
Firestorm's latest Preview build: 7.2.4 (80712). Can be found here: https://www.firestormviewer.org/early-access-beta-downloads/
The Second Life 26.2 release viewer, which can be found here: https://releasenotes.secondlife.com/viewer/26.2.0.25386466510.html
If so, please reproduce the issue on one of those viewers and send us some logs.
To send viewer logs,
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Zip up your viewer logs folder. This page tells you where to find the logs folder for the Second Life viewer. For Firestorm, the instructions are similar but the directory and log file following a 'Firestorm' naming pattern instead of 'SecondLife': https://community.secondlife.com/knowledgebase/english/how-to-report-a-bug-r224/
Email the zip file to bug-attachments@lindenlab.com and reference the issue name in the email subject line.
Leave a comment on this canny issue (along with details about which viewer you were using) once that's done so we can take a look at the logs.
Lettie Linden
Merged in a post:
Voice in local chat, IM's and group calls continuously drop or cut out.
callista McKinney
There is no way to reproduce it. Voice in local, IM's, Group calls, everywhere will just randomly stop working or boot people out. This is happening with in our group on Firestorm viewers as well as the official current Second life viewer. We spend half of our time just trying to get connected to voice. Re logging, and toggling sound, re calibrating the voice settings in preferences and nothing fixes it. Then all of a sudden it will just randomly start working again.
Thunder Skydancer
Its a nightmare durring group chats for events where it gives the No answer
MrHoJo Resident
Absolutely pathetic
Tru Andel
A nightmare!