webRTC viewer crashes at login
complete
Lisle Rossini
7_1_9_10084807842
Login does not complete. Event viewer shows :
Faulting application name: SecondLifeViewer.exe, version: 7.1.9.62626, time stamp: 0x66a184dc
Faulting module name: KERNELBASE.dll, version: 10.0.22621.3880, time stamp: 0xdb9989e8
Exception code: 0x80000003
Fault offset: 0x0000000000117a72
Faulting process id: 0x0x6EA0
Faulting application start time: 0x0x1DAE9E66E20E780
Faulting application path: C:\Program Files\SecondLifeViewer\SecondLifeViewer.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 8a8838b8-b816-43f4-972b-4f4166958c4a
Faulting package full name:
Faulting package-relative application ID:
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Lisle Rossini
Will there be a new Viewer beta/RC build including this?
Dan Linden
Lisle Rossini: Yes, it will be in the next build of the Atlasaurus RC, hopefully this week.
Dan Linden
tracked
Dan Linden
Thank you for confirming the Test viewer worked, Lisle!
This crash appears to be a duplicate of https://secondlife.canny.io/bug-reports/p/atlasaurus-crash-on-a-windows-laptop
Lisle Rossini
Testing with Second_Life_Test_7_1_9_10359224682 - SUCCESS!
Lisle Rossini
testing 7.1.9.10325451220, I still get a failure, this time at 'Decoding Images'. INterestingly, the error in Event viewer is now BugSplat:
Log Name: Application
Source: BugSplat-secondlife_viewer_2018-Second Life Release
Date: 13/08/2024 19:12:40
Event ID: 1
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Mango
Description:
Incorrect function.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="BugSplat-secondlife_viewer_2018-Second Life Release" />
<EventID Qualifiers="0">1</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2024-08-13T18:12:40.2782246Z" />
<EventRecordID>135306</EventRecordID>
<Correlation />
<Execution ProcessID="10928" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Mango</Computer>
<Security />
</System>
<EventData>
<Data>secondlife_viewer_2018</Data>
<Data>Second Life Release</Data>
<Data>1504863</Data>
</EventData>
</Event>
Lisle Rossini
Thanks Dan - I will report back as soon as I have had a chance test these viewers.
Dan Linden
under review
Dan Linden
Thank you for the report, Lisle and EricRob01!
We shipped a new WebRTC viewer this morning which may fix the crash. Please try it and let us know you are able to log in. https://releasenotes.secondlife.com/viewer/7.1.9.10325451220.html
If that still crashes, we have a test viewer that may have a fix for the crash. The top menu bar will be red when you log in, and that is expected for this Test viewer.
Lisle Rossini
Linden devs - any comments or suggestions?
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