Allow Business Accounts to Share Access Responsibly
under review
Deathrowdesigns Resident
As a long-time business owner in Second Life, managing operations efficiently is crucial. Recently, enforcement of the TOS on account sharing led to the deletion of our entire marketplace with over 2000 listings, severely disrupting our business. Deathrowdesigns (DRD) serves over 10,000 customers and manages more than 3,000 items, making single-person management infeasible.
I propose creating a system for obtaining written consent to share business accounts among trusted individuals, specifically for business operations. This would help businesses like ours continue to thrive without compromising account security. Additionally, it would ensure compliance with the TOS while providing a practical solution for businesses that need to share account responsibilities.
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Kyrah Abattoir
I'd prefer LL to favor small single-person businesses...
BJoyful Resident
Kyrah Abattoir I think a huge powerful Store has many fans to support this Feature Request so that will be a boon from little businesses also ♥
ThundrCoder Resident
The most voted issue, please do something about it.
Lex Macabre
Please review this in detail as we desperately need it!
MadMacit Resident
Totally agree.
You cannot run a business with thousands of items and hundreds of thousands customers as a single man show.
You need a team, and you need to share accounts to manage a large inventory and the customers!
Folkloric Resident
Late to this, but would be great -- We absolutely support this idea.
Tapple Gao
a way to "buy/use items on behalf of another" would also be great for setting up a noob or lazy person's avatar:
- noob sets up a team
- noob invites a private shopper to team
- private shopper buys all the parts of an avatar for the team: body, head, hair, shoes, clothes, ao
- private shopper leaves team
- noob has a ready-to-use avatar
Green Cloud
My suggestion would also be to identify the creator's profile (after a thorough review by Linden Lab) and, in the account profile of the Merchant/Creator who is consistently developing and seeking innovations for the community and meets certain requirements, label them as a merchant. One way to do this might be to mark it under the "Account" section in the profile, where it currently shows "resident" – instead, identify them as a Developer, someone who is actively working daily for the community.
Gwyneth Llewelyn
Green Cloud I love your idea, but it has two issues TBD...
- What criteria should LL use to do that 'thorough review'?
- Under which circumstances would such a special status be revoked, and would there be an appeal? (To whom?)
Green Cloud
Gwyneth Llewelyn Thank you, Gwyneth! Excellent points raised. Here are my suggestions:
- Criteria for thorough review:
Proven track record of active, ongoing contributions to the community (e.g., original content creation, consistent customer support, continuous technological innovation).
Clean history of compliance with Linden Lab guidelines and policies (no serious or frequent violations).
Periodic activity and engagement evaluations (e.g., quarterly or semi-annually).
- Circumstances for revocation of special status:
Special status could be revoked in cases of serious violations of LL policies (e.g., fraud, repeated copyright infringements, unethical behavior).
Appeals should be directed to a dedicated Linden Lab team responsible for managing these special accounts, and reviewed by an impartial panel to ensure fairness and transparency.
I believe clearly defined criteria and transparent procedures would greatly benefit the entire community.
sallyG1rl Resident
Why haven't they done this already? Only makes sense if you want to encourage developers to market designs and grow a business. ESPECIALLY when you get real coin for every sale, upload, etc.
REALLY makes sense for nonprofits and actual RL firms too. There was a time major companies tried to enter SL with their brand.
Gwyneth Llewelyn
sallyG1rl Resident it's one of those "historic" things — the whole grid setup revolves around the concept of one avatar, one login, one human being. "Breaking" the rules needs to do a major restructuring of the underlying database, affecting (literally)
billions
of items stored there. I can understand LL's excessive caution when applying such a drastic change.RL companies
and
organisations do
have a "personal", individual assigned to the Estate, and acts as the single point of contact with LL regarding that Estate — exactly like any other SL resident. The only
difference is how the invoicing is made (to send a legal invoice, LL requires payment in advance of at least 6 months).Spooky Pumpkins
At this point, it may even be a good option for LL to offer a separate level of Premium specifically designed for business accounts.
It could be similar to Premium Plus but even maybe one tier higher or a side-tier (same price, different perks)
Things they could allow could be
- Exempt of Upload fees
- Offer $L stipend or land credits to be optional. Not opting in can offer a discount on the premium fee?
- Discounts on sim creation or service fees
- Higher Cash out cap
- Special note in profile (instead of saying payment info used, make it say Business Account)
- Split cash-out payments amongst multiple accounts in a single cash-out
- Automatic $L profit split
- Assigning certain residents (with their permission) to receive the account's off-line messages in their own inbox (think CSRs)
- Allowing multiple IPs to log into the account (exempt of sharing TOS)
Could even have it set up so you can have a personal password for the account creator/main account holder, and have it automatically generate password keys to give to your employees, which only the main account holder can deactivate at any time. This prevents having to constantly change the PW every time you hire or lose a staff member.
It would require a re-work of the web-based login, or you could even restrict access to the web logins if you are using a generated passkey to access the account in-world or on the marketplace.
There's loads of ideas here LL - you can definitely capitalize on this if you create enough incentive - I am sure there are some creators willing to swap their premium subs for a special Business type subscription.
Lex Macabre
Spooky Pumpkins really great ideas here
Saffia Widdershins
I completely agree with the creation of business accounts. It would benefit not only businesses per see but also people trying to run large scale events (including nonprofits) on an annual basis.
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