Answering to our feedback before closing
closed
Froukje Hoorenbeek
Yesterday seemed to be the day for closing tickets at Linden Lab. My feedback regarding PBR materials and my disappearing marketplace listings were closed without any information regarding the outcomes.
This isn't an isolated incident; all my previous tickets and requests for assistance with the missing MP listings have met a similar fate.
Could this updated feedback system not serve as an opportunity for improvement? It would be greatly appreciated if there were more transparency regarding the actions taken and the current status of our inquiries.
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Crush Cutie
WOOOSH !
Arwen Serpente
Since this request has been closed, I don't even know if this response will be seen.
But here goes...
I don't think this request was understood.
We are requesting that our "bug" reports are not summarily closed with copy/paste responses that do not actually address the issue (except to say thanks for the report, we'll work on it). We are asking that when a bug report is filed, that information regarding what the fix "is" or when it will be implemented is provided prior to closing it.
For instance, the issues with the MP losing listings was reported on multiple occasions, by multiple residents, and, as LL requested, residents added information to the existing reports to help enable a solution. But before a solution was implemented, they were all closed at the same time with the same copy/paste response (that did not provide meaningful direction) - boom, boom, boom, closed, closed, closed. Felt like a door being slammed in our faces. Please don't do that again.
Spidey Linden
closed
Hello, and thank you for your feature request.
Incoming suggestions are reviewed in the order they are received by a team of Lindens with diverse areas of expertise. We consider a number of factors: Is this change possible? Will it increase lag? Will it break existing content? Is it likely that the number of residents using this feature will justify the time to develop it? This wiki page further describes the reasoning we use: Feature Requests
This particular suggestion, unfortunately, cannot be tackled at this time. However, we regularly review previously deferred suggestions when circumstances change or resources become available.
Unfortunately, time limitations mean we aren't often able to go into more detailed explanations as to why we won't act on a specific request.
We are grateful for the time you took to submit this feature request. We hope that you are not discouraged from submitting others in the future. Many excellent ideas to improve Second Life come from you, our residents. We can’t do it alone.
Thank you for your continued commitment to Second Life.
Zi Ree
Spidey LindenClassic!
RestrainedRaptor Resident
Spidey Linden Ironic. Maybe read the suggestion again?
Vincent Nacon
Spidey Linden Oh the irony.
Zi Ree
Vincent NaconAt least there is a small snippet "we don't always have the time" added to it :P So maybe next time they will use that time to add this part to add the actual reasons :-)
RohanaRaven Zerbino
Spidey Linden Dear Spidey, this is just another generic, copy/paste answer that absolutely doesn't fit the request. What we are asking from LL is to be informed in some way about your awareness of the numerous issues we are facing with SL Marketplace and if LL is working on solutions. A single update on Status Page would be sufficient and would remove the need for multi tickets/feeds per same issue, and would actually lower information lag. At this moment, marketplace listing page is plagued with so many problems that it is nearly impossible to update/create listing within reasonable time and effort from our side. Yet, there's been no communication in any way from Linden Lab about any of these issues. I am afraid that lack of organization and time management together with obvious lack of interest in business owners within LL are the first impressions that comes to mind with answers like this, and it doesn't work in LL's favour.
To be brutally honest, what we read on blogs and the sugary parts of LL’s generic responses don't seem to fit LL's actions. It rather feels as though LL would prefer business owners simply cease bothering them altogether. Therefor, the lines like 'we couldn't do it alone', ‘we are grateful’, come across as sarcastic and insincere, which adds to the feeling of dishonesty from LL side. Too bad changing overall attitude toward SL business owners can not be put as Feature request.
tarisfeiri Resident
Spidey Linden Well I don't know, so let's review the request for BETTER COMMUNICATION step by step..
Q: Is it likely that the number of residents using this feature will justify the time to develop it?
A: You mean like, literally, ALL the residents? Because everyone would benefit from better communication and transparency.
Q: Will it break existing content?
A: I don't think improved communication would have significant negative impact on in-world content, but then again, maybe there are things we aren't meant to know...
Q: Will it increase lag?
A: Almost positive that chances of sudden increase in lag because someone finally answered a post without resorting to a canned reply are very low.
Q: Is this change possible?
A: Guessing from how this very feedback post was handled, not with current staff.
Vincent Nacon
I agree, LL really shouldn't be resorting to a canned (pun intended) response that just copy and paste same message over and over again for every closed post. I'm not against the idea of closing, but at least provide the reasoning behind it. Hearing the reason can allow anyone to think outside of the box or find a better solution.
Otherwise, that same canned response will drive people away.