Answering to our feedback before closing
Froukje Hoorenbeek
Yesterday seemed to be the day for closing tickets at Linden Lab. My feedback regarding PBR materials and my disappearing marketplace listings were closed without any information regarding the outcomes.
This isn't an isolated incident; all my previous tickets and requests for assistance with the missing MP listings have met a similar fate.
Could this updated feedback system not serve as an opportunity for improvement? It would be greatly appreciated if there were more transparency regarding the actions taken and the current status of our inquiries.
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Vincent Nacon
I agree, LL really shouldn't be resorting to a canned (pun intended) response that just copy and paste same message over and over again for every closed post. I'm not against the idea of closing, but at least provide the reasoning behind it. Hearing the reason can allow anyone to think outside of the box or find a better solution.
Otherwise, that same canned response will drive people away.