With respect: Linden Lab allows us to change our name for the "modest" fee of almost $50 (for a fully automatic data process that takes about 3 miliseconds of processing time). ; )
Doesn't that fee warrant us being able to choose our last name as well? I want the name I've used since 2005: Snoots Dwagon... not Snoots Resident, Snoots Fairegoer, or some other LL-dictated last name. At that rather significant fee (just to automatically change one piece of data), this would seem a reasonable request, does it not?
While we're on the subject, wouldn't it be customer-friendly to reduce that $50 price to something far more reasonable... for a very simple, automated data change? Is $20 not sufficient?
With respect, sometimes we would like to see decisions made that consider the good of the customer instead of "how can we squeeze more gold from the goose?". Linden Lab is already very profitable... and the economy has not yet fully recovered. "Put yourself in the shoes of the customer" is the key to profitable business. A profitable business associate once told me: Always put the customer first... and the money will follow (as well as improved customer loyalty).