Failure of WebRTC
tracked
Wesley Huntsman
2 issues
1st Issue Local voice reliability when traveling on the same Sim from Parcel to connected parcel Which happens when the Region/Sim/ Parcels all support voice and have it enabled While system shows that the voice is connected and each user will see both voice dot and graphic green lines indicating each is speaking will not hear any audio.
2nd Issue P2P calling or Private call does not work this is the same Problem that has existed since Beta testing of WebRTC Voice it goes Like this Caller A and Caller B will set-up a Private call (That we must do from the Profile because the call button in main UI or in IM depending on viewer does not work). Once we travel to another with Multiple parcels or teleport to Multiple sims that do not have voice enabled the Private call will fail and cannot re-established without heading to a Sim that supports voice after SL viewer or Firestorm viewer are completely restarted. Any attempt to re establish the call will be met with error message spam in IM or no connection at all.
Had a open ticket that falsely stated that these issues were resolved with a Patched 7.2,4 Firestorm but that is not correct
Made a New Support Ticket #2514236, but I do not expect a response since support never reaches out or responds.
Log In
Maestro Linden
updated the status to
tracked
Maestro Linden
I looked at this some more, and can reproduce the p2p call failure when going between the specific regions you list. In particular, I see P2P calls fail pretty regularly when I do this:
- Login with 2 avatars to https://maps.secondlife.com/secondlife/Hair%20Fair%20-%20Brunette/232/11/25
- Start a p2p call between the avatars
- After several minutes of successful p2p conversation, have one of the avatars teleport to https://maps.secondlife.com/secondlife/The%20Fifty/37/128/779
- Observe if the call is still connected
I'm observing that there's a pretty good chance of the call being disconnected about 2 minutes after one of the avatars teleports. This disconnect issue does not seem to reproduce when teleporting between other regions, including those that also have voice disabled at the estate level. I'm not sure what's special about the regions that this bug reproduces in.
The 2nd issue, about spatial voice becoming inaudible on parcel crossings, should be treated with a separate report. I am not able to reproduce that bug and need specific information about where it's occurring.
Note that if an avatar is on a parcel with 'Restrict Voice To This Parcel' enabled, it's intended that they can't communicate with avatars on different parcels over spatial voice.
Maestro Linden
updated the status to
needs info
> 1st Issue Local voice reliability when traveling on the same Sim from Parcel to connected parcel Which happens when the Region/Sim/ Parcels all support voice and have it enabled While system shows that the voice is connected and each user will see both voice dot and graphic green lines indicating each is speaking will not hear any audio.
I'm not seeing this exact issue. I have a few questions:
- Do you see it on every crossing between parcels, or is this issue specific to specfic locations? If so, what are the locations you see this with?
- Are the parcels using their own voice channel ("About Land" -> "Sound" -> "Restrict Voice To This Parcel" enabled)? If 2 agents are on 2 different parcels, and one parcel has that option enabled, the option would make it so the agents won't be able to hear each other.
> 2nd Issue P2P calling or Private call does not work this is the same Problem that has existed since Beta testing of WebRTC Voice it goes Like this Caller A and Caller B will set-up a Private call (That we must do from the Profile because the call button in main UI or in IM depending on viewer does not work). Once we travel to another with Multiple parcels or teleport to Multiple sims that do not have voice enabled the Private call will fail and cannot re-established without heading to a Sim that supports voice after SL viewer or Firestorm viewer are completely restarted. Any attempt to re establish the call will be met with error message spam in IM or no connection at all.
I'm having trouble reproducing this issue with either Firestorm 7.2.4 (80712) or Second Life Release 26.2.0.25386466510. My p2p calls remain connected when one of the agents moves into a voice-disabled parcel, or when one of the agents teleports to a voice-disabled region. I'm also not seeing any p2p call disconnects if the parcel or region one of the agents is on is updated to disable voice.
I have a few questions about this second issue:
- Is this issue reproducible for you on demand? If so, could you please share the sequence of SLURLs of the location(s) you're visiting to experience a dropped p2p call, and timing of the movement events?
- When this issue occurs, how are you moving between the locations? Is your avatar walking/flying between the locations, or are you teleporting?
Maestro Linden
One thing I do see at your SLURL at https://maps.secondlife.com/secondlife/Loveless%20Vengeance/227/231/1006 is that the viewer is unable to connect to the parcel voice channel, with repeating messages like this:
INFO # llcommon/llsdserialize_xml.cpp(411) parse : LLSDXMLParser::Impl::parse: XML_STATUS_ERROR parsing:Parcel Voice not authorized
We have this bug reported internally for a different parcel on the grid. In my own testing, spatial voice being 'unauthorized' for the parcel channel does not affect viewers participating in a p2p call, including when going into your parcel at https://maps.secondlife.com/secondlife/Loveless%20Vengeance/227/231/1006
Wesley Huntsman
Maestro LindenLoveless Vengence Parcels is my home and those 2 Parcels I have voice enabled, but on my Home I don't usually use Private call and that is only coresponding to Local voice issue
Wesley Huntsman
Maestro Linden The issue is repeatable for me everytime,
Recently in the Brunette Region for the Hair Fair https://maps.secondlife.com/secondlife/Hair%20Fair%20-%20Brunette/232/11/25, The Fifty Event https://maps.secondlife.com/secondlife/The%20Fifty/37/128/779, (Happened While Walking No Parcel cross), and Madpea Destination Event https://maps.secondlife.com/secondlife/Harms%20Way/137/213/3715, always disconnects on the 3rd parcel crossing, with visiting Shopping Events via Teleport if the sim is Large Will disconnect once walk in a few Meters or on 3rd Teleport. Now it's not Just those Locations but those were the Most recent examples in Last 6 Days
Maestro Linden
Wesley Huntsman: Thanks for the logs, but I suspect it might be for the wrong session.
The logs that were attached were from a session that started at Jun 4, 2026 at 9:22 PM SLT and lasted for a bit over 70 minutes. I see that you logged into your home region and stayed there, without anything that looked like voice calls or teleport activity.
If you meant to attach this log session, I believe this would be covered by our known issue around certain parcels using their own voice channel having voice disabled. If that's not correct, could you describe what you were doing in that session and exactly when voice failed?
Wesley Huntsman
Maestro Linden Wrong those Logs contained Several Days
When referring to my home that does not involve Private calls as I have stated before now Multiple times but Local voice failing , forcing Me to ether tp back to Main Parcel and tp to 2nd , or walking back to the first Parcel and walking to the 2nd the Last Day that Private call was attempted was visiting Shopping Events on 05/27/2026 and again 06/02/2026
Wesley Huntsman
Maestro Linden Again on my Home parcels both Have voice enabled, I repeat since you ether are purposely ignoring it or claiming ignorance on it. The home Parcels have Voice enabled
Wesley Huntsman
added logs to support ticket
Wesley Huntsman
tried to upload logs but your system will not let me upload logs here
Lettie Linden
Wesley Huntsman: To add logs for a bug report, email the zip file to bug-attachments@lindenlab.com and reference the issue name in the email subject line.
Wesley Huntsman
Lettie LindenWas emailed to that address