Ongoing service outages in requesting AV status
closed
Cuddles Supply
There appears to to be intermittent on-going outages in what ever subsystems provide Avatar on-line/off-line status. I can be logged in and my friends who are on-line don't show on-line. That means I can't IM them without getting the off-line message. I can 't send them a TP and other activities that appear to rely on this service. A relog will help.
However, there are side effects. For example, today, I received IMs from friends on my mobile app but they did not appear in my client. So now I have to respond asynchronously.
There are no steps to recreate the issue. It happens intermittently and results in real UI degradation.
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Maestro Linden
marked this post as
closed
Closed for lack of follow-up.
Maestro Linden
marked this post as
needs info
Maestro Linden
Hi Cuddles Supply, we'd like to capture details of an incident of this bug. I've set up special server-side debug logging on region 'Bug Island 2', which captures more details of the state of friend online status when you login. Could you please do the following?:
- Login directly 'Bug Island 2'
- If this bug reproduces, note (A) how many friends appear online, (B) which friends incorrectly appear offline, and (C) the time of your login event.
- Log out, and then zip up your viewer logs folder. This page tells you where to find the logs folder: http://community.secondlife.com/t5/English-Knowledge-Base/How-to-report-a-bug/ta-p/733545#Section_.3
- Next, email the zip file to bug-attachments@lindenlab.com and reference the issue name in the email subject line.
- Leave a comment on this canny issue noting that you've sent the logs, along with the details you gathered in step (2). Thanks!