Teleports frequently failing, causing viewer timeout and disconnect.
tracked
Quinn Elara
Teleports between regions will sometimes (but fairly frequently) fail, causing the viewer to timeout and disconnect.
I will try and log when and where this happens, and update where possible. This is what I have so far:
User: Quinn Elara
7/12/2024 - 14:55 GMT / 06:55 PST, FROM REGION "TOKYO ZERO"
7/12/2024 - 15:25 GMT / 07:25 PST, FROM REGION "Vanilla Bae"
Format: dd/mm/yyyy
Log In
Ringspearer Resident
Until this past Sunday June 21st this was only an occasional occurrence. Annoying when it happened, but not frequent enough to really bother me. Something changed on June 21st where at least 1/4 to 1/2 of all my teleports now time out and I end up having to use task manager to shut the viewer down or if I wait long enough, get the dreaded view IM crash screen. I unpowered my modem/router for minutes and restarted with no improvement and tried three different viewers all with about the same disconnect issue on teleports. Tried switching my computer DNS/alt DNS with little change if any. My script count is very low and I have few attachments or HUDs. And teleports worked about 99% of time until June 21st. Now teleport failures are now very common for me having experienced dozens in the past two days. Have done speed/ping tests with my ISP and it is up to spec, the same as has been before. No idea what to try next.
Quinn Elara
Just want to add that I'm seeing more frequent disconnections recently. Unsure of the cause.
Logan Elf
Monty Brandenberg Maestro Linden
I get these random TP disconnects. Sometimes can go for days/weeks without any then a slew of them close together. Just had a couple of TP disconnects at approx 9PM SLT and again around 9:24PM. Attached the log for the 2nd disconnect (9:24PM) going from
Amadoris
to Elf
. I'm using Firestorm Beta viewer 7.1.11.76751
Maestro Linden
tracked
Monty Brandenberg
Quinn Elara Just wanted to thank you for the excellent logging data. I know we don't make this easy to do. Very grateful for it.
Quinn Elara
Encountered a teleport fail.
12/12/2024 - 15:14 GMT / 07:14 PST, FROM REGION "Barcola", TO REGION "Sistiana", Logfile https://justpaste.it/hxfrp
Maestro Linden
Quinn Elara: Thanks for all of these incident reports and logs (including viewer and hippolyzer). My suspicion is that there's some UDP loss to your viewer, and that the 12/12/2024 13:52 GMT region-connecting incident has the same root cause as the crossing and TP failures you note. I think we have enough data to digest for now.
Quinn Elara
Ran into another fail upon region crossing.
12/12/2024 - 14:31 GMT / 06:31 PST, FROM REGION "Wiley Post" TO REGION "Grizwold", Logfile: https://justpaste.it/ez9wy
Quinn Elara
Just ran into a more elusive problem wherein the viewer fails to login, getting stuck on "Connecting to simulator".
12/12/2024 13:52 GMT / 05:52 PST, Region "May Queen"
Logfile: https://pastebin.com/SDTdR1aY
Quinn Elara
Just had another fail. This one failed upon region crossing, rather than a conventional teleport.
11/12/2024 - 22:28 GMT / 14:28 PST, FROM REGION "Whinlatter", TO REGION "Macclaine"
Maestro Linden
under review
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