Featured Listing enhancements switched to “will not renew” without user input
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Froukje Hoorenbeek
Hi,
Today I discovered that all of my Featured Listing enhancements are now set to “will not renew”, even though I never changed that setting.
This includes listings that have been running continuously for years, as well as new products that were set to auto-renew indefinitely.
I always enable Featured Listing enhancements with auto-renew on, and I rely on them for consistent homepage visibility. This appears to be a serious system error.
Please:
Investigate why this happened,
Restore the auto-renew setting for all affected listings,
Ensure no disruption in homepage visibility and that no listings are dropped unintentionally.
Thank you,
Froukje Hoorenbeek / Dutchie
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Lettie Linden
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Froukje Hoorenbeek
Thanks for looking into this and for restoring the 17 listings that were affected most recently — I appreciate the quick response.
However, I still have 10 other listings that were affected earlier, which were also set to auto-renew and should never have expired. These are some of my newest and most visibility-dependent products.
I’ve listed them in detail in my support ticket, but just wanted to make sure this is on your radar here as well. Would love to know if those can also be restored, or if it’s safe to reactivate them manually.
Lesbian BDSM Bondage Chair Feature this item on the home page (L$ 2,599 every 30 days) July 02, 2025 August 01, 2025 Expired
BDSM Bondage Chair Lesbian & Femdom Feature this item on the home page (L$ 2,599 every 30 days) July 03, 2025 August 02, 2025 Expired
Femdom BDSM Bondage Chair Feature this item on the home page (L$ 2,599 every 30 days) July 05, 2025 August 04, 2025 Expired
Yoga Mat Feature this item on the home page (L$ 2,599 every 30 days) July 06, 2025 August 05, 2025 Expired
Yoga Mat Friends & Class Feature this item on the home page (L$ 2,599 every 30 days) July 06, 2025 August 05, 2025 Expired
PBR Mirror Wardrobe Adult Feature this item on the home page (L$ 2,599 every 30 days) July 23, 2025 August 22, 2025 Expired
BDSM Bondage Chair Lesbian & Femdom Feature this item on the home page (L$ 2,599 every 30 days) July 03, 2025 August 02, 2025 Expired
Swimming Pool Feature this item on the home page (L$ 2,599 every 30 days) June 16, 2025 July 16, 2025 Expired
Swimming Pool Adult Feature this item on the home page (L$ 2,599 every 30 days) June 16, 2025 July 16, 2025 Expired
Modular Sex Kitchen Feature this item on the home page (L$ 2,599 every 30 days) June 20, 2025 July 20, 2025 Expired
Thank you, kind regards
Lettie Linden
Froukje Hoorenbeek: Per the development team, it is safe to manually reactivate those listings. I am very sorry that we did not catch those in our reactivation, I know that it is frustrating to have to go fix listings. Please let us know ASAP if you have any further issues!
J
Juniper Linden
We've deployed a datafix that should resolve this issue. We're monitoring the issue still but more info will be posted here as well.
J
Juniper Linden
in progress
J
Juniper Linden
Froukje Hoorenbeek We've identified the issue and rolled out a fix, could you check and see that you're listing enhancements are active again?
Froukje Hoorenbeek
Juniper Linden — I can confirm that the 17 listings that were set to “will not renew” today are now active again. However, the listings I reported yesterday have already completely expired, even though they were set to auto-renew and should never have ended. Those were active products with enhancements running until the system broke.
Lettie Linden
tracked
Thanks for letting us know! I will pass this info onto our developers for investigation.
DimplesApplePie Spicy
Lettie Linden that's funny too :) 1 day is more expensive than 7 days ?
Lettie Linden
DimplesApplePie Spicy: Good to know! We believe this has now been resolved, can you confirm?
DimplesApplePie Spicy
Lettie Linden Thank you for acknowledging the issue. I want to stress that these Marketplace glitches have been ongoing for several months and continue to make the platform practically unusable. As paying advertisers and sellers who incur fees on each sale, I should not have to function as a beta tester for core Marketplace functionality.
I strongly urge the development team to prioritize a fix, as this situation is severely impacting sales and the professional use of the platform. Reliable operation of the Marketplace is essential.
Thank you for your attention and swift action. and yes it's seem to be fixed.
Mina Nakamura
The same happened to me!
Froukje Hoorenbeek
I just tried to add enhancements to a new listing and the option is completely disabled. So not only were existing Featured Listings set to “will not renew” without our input, but now we literally can’t buy enhancements anymore.
This means Linden Lab has effectively shut down the Marketplace ad system — without any notice, without a statement, and while many of us were still paying L$ 2,599 per item per month.
I was spending a lot on enhancements. If this was intentional, that entire revenue stream is now gone.
We deserve an official update. This isn’t a bug anymore — this is business-critical.
Brilliant Price
Thanks for raising this. I'm sure it's yet another MP glitch
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