I am missing listings from my Marketplace store.
closed
Alaska Metropolitan
They are not appearing in general search. I still see them as related items from listings that show up (or from their demos), but do NOT see them in the merchant area or from my store's webpage or search. They are still in my merchant outbox in-world. There was no communication about items being flagged, de-listed, or anything. I only noticed when I checked a separate MP store (alaskametrostore is the owner avatar, same problem there, at least 3 listings are disappeared), so the problem is likely more widespread than my two stores and impacting other merchants.
This issue has happened to me twice in the past, seems to be a recurring bug. Please restore my missing listings
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Shrike Linden
closed
Shrike Linden
I'm sorry this is happening. We're compiling a list of these issues to investigate and see if we can determine the cause. We don't have any timeline on a fix. Thank you for the report!
Allegory Malaprop
Items disappear from even the merchant listings list in the merchant inventory section of the website interface for listing. They are Listed with no errors in the marketplace folder in SL, but they show neither on the store page nor in the list of items in the website interface to edit as Listed OR Unlisted.
They ARE in Related Items at the bottom of a fully functional listing, but that appears the only way I can get to the listing. Editing the listing from that page does not fix anything- it is still ONLY accessible in Related Items from another item. Search in the website does not return it, neither in the merchant listings nor in the customer facing store.
Exact example:
https://marketplace.secondlife.com/p/Schadenfreude-Zimtsterne-Star-Cookies-on-Starry-Plate/25684202 should be listed right after or before Schadenfreude Vin Chaud (Mulled Wine) on Starry Plate (if Mature is on since alcohol, if off, it'll be right next to Schadenfreude Pomme de Pin (Pinecone) Advent Wreath when https://marketplace.secondlife.com/stores/1128 is viewed by Newest First- currently it should be in the second three-wide row of results. It is accessible in Related Items for both of those items.
This item was definitely there in the list the last time I looked at my marketplace page just a few days ago- it's very easy to tell with the way I've been listing in 3s lately.
Ashtoreth Vaniva
I was updating an item today and could not find it in my store, this is quite a new item. I updated the listing in world and it returned, missing 9 still. It seems updating like this does bring them back, however I do not plan on updating all my items just to find 9 that should never have vanished. Further, if I do that I'm pretty sure more will just vanish anyway, pointless exercise. Please find all my missing items and fix the issue Linden!
Ashtoreth Vaniva
The status page says it’s fixed but it is definitely not. 3 days ago 2 more of my items vanished and a couple of hours later another one disappeared. I am now missing 10 items with no way to check which ones other than to wade through over 2000 items which would be a wasted effort as more will vanish again. This really needs to be sorted!
Froukje Hoorenbeek
2 off my listings disappeared on saturday 17-2-2024. This is the 8th time for me, sometimes a handful, sometimes hundreds.
Alaska Metropolitan
Skyler,
Sure, here are two examples. This demo item: https://marketplace.secondlife.com/p/alaskametro3-Starstruck-under-eye-glitter-TESTER-Lelutka-EvoEvoX-HD-Applier/25547561 is showing up fine. But its full version, which works if you click "Get the full version" is completely missing from search results either from my main page or just searching for the name "Starstruck". It does not appear in the merchant listings but it's fine in my in-world merchant outbox.
Here's a screenshot of my merchant outbox: https://gyazo.com/89dedbf5382f7366583fed8c3e321706 All four Starstrucks, including the full version Lelutka HD one, are fine.
My merchant listings in MP: https://gyazo.com/ab70bbf3aa318071ad91fd768359bcf4 Missing the full version Lelutka.
I haven't cross referenced to see what else is missing yet. I caught this one because it's a very recent addition to my MP store so I noticed the gap immediately with "Most Recent" sorting.
From my alt's store, I have some leggings that have the same problem. They're gone from the main listings and merchant listings but if you click the related items from one that isn't mysteriously vanished, the url works.
(See if you can find the jellybean, rainbow candy, or candy corn options other than through related, it's like they're just gone).
Skyler Pancake
Checked the store in question, it's not an issue of item rating, such as items being general/mature/adult. I'm seeing 125 items, all listed as general.
Can you link any exact examples of something not showing up on the main store listing but showing in related?
From what you've explained, it sounds like the items aren't delisted in your merchant listings at all? Are they still showing active both in world and on your marketplace merchant listing page?
Haven't heard of this happening to others before and definitely curious.