Live Chat button not working (no response on click)
needs info
Luova Celestia
The Live Chat button on the Support page doesn’t respond at all when clicked.
I've tried multiple browsers, cleared cookies, and disabled extensions - same result.
On mobile, the MFA page won't process the authentication code and just reloads, so I can't log in to test on other devices either.
I'm Premium Plus, and I've also heard from other users who are experiencing the same issue. Thank you.
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GaiaGabe SLSGO
Same happening to me. The button does not show up. Chrome
Luova Celestia
GaiaGabe SLSGO I filed a ticket and recently received a response that they are aware of the situation and "on it"..
J
Juniper Linden
needs info
Could you provide more information with regards to the MFA issue you're experiencing? Are you hitting issues with a mobile browser, or is it the mobile application MFA flow?
With regards to the Live Chat button, we're actively looking into this issue right now.
Luova Celestia
Juniper Linden I tested this on both my husband’s PC browser and a mobile browser. I am not able to replicate the issue, as I eventually managed to log in and it’s no longer requesting MFA. It seemed like there might have been a “too many attempts” type of lockout happening - I’m not certain if such a mechanism is actually in place. There was no error message; it just looped - I would enter the code, press submit, and the fields would clear, leaving me on the same page.
And thank you - appreciate it. Wishing you a great day!