Marketplace reports: Views / Search Impressions / Listing Enhancement Impressions stopped counting ~2026-07-01 (clickthroughs unaffected)
in progress
Megumi Clover
Store: Meg - Scripted Essentials (merchant 385491).
Every impression-type counter in the merchant reports stopped incrementing on or about 2026-07-01. Sales/order counts and clickthrough counts are unaffected, and the reports themselves generate and render fine.
STEPS TO REPRODUCE
- Go to https://marketplace.secondlife.com/merchants/385491/reports/listing_enhancements
- Look at an active Category Landing Page enhancement. Actual values today (2026-07-15):
Enhancement A - Impressions (Day/Week/Month): 0 / 0 / 40060, Clickthroughs (Day/Week/Month): 0 / 9 / 69
Enhancement B - Impressions (Day/Week/Month): 0 / 0 / 11396, Clickthroughs (Day/Week/Month): 0 / 11 / 50
9 clickthroughs this week cannot come from 0 impressions this week. The enhancements are live and being clicked; only the impression counter is dead. This is the same "zero impressions with clickthroughs reported" signature as the 2024 report linked below.
- Go to https://marketplace.secondlife.com/merchants/385491/reports/top_selling_products - the "Views" column has not changed for ANY listing since 2026-07-01 (15 days).
- Go to https://marketplace.secondlife.com/merchants/385491/reports/top_searched_products - "Search Result Impressions" likewise frozen.
FURTHER EVIDENCE THIS IS A COUNTER BUG, NOT ZERO TRAFFIC
(a) A listing created 2026-07-14 shows Views = 0 and Search Result Impressions = 0, although it is live, appears in Marketplace search results, and has recorded sales. New listings receive no counts at all.
(b) The Month impressions figure for Enhancement A peaked on 2026-07-01 and has decayed monotonically since - exactly as a rolling 30-day window would if it received no new data:
2026-07-01: 71,442
2026-07-03: 66,789
2026-07-05: 61,797
2026-07-11: 48,062
2026-07-15: 40,060
I take daily snapshots of these reports. On 2026-06-23 the same enhancement recorded Day = 1,113 and Week = 9,742 impressions, so counting was working then. This places the failure at approximately 2026-07-01.
(c) Sales columns update within minutes - a sale made earlier today is already reflected in "Sales, all time". Report generation is healthy; only the impression data is stale.
POSSIBLY RELATED, POSSIBLY SEPARATE
Search Result Impressions for my two oldest listings froze earlier than the rest - on 2026-05-25 and 2026-05-26 respectively - immediately after a large one-day recount (one listing jumped from 16,821 to 91,785 overnight). Every other listing kept counting until 2026-07-01.
APPEARS TO BE A RECURRENCE OF
- https://feedback.secondlife.com/web-bugs/p/listing-enhancement-page-not-updating-correctly (reported 2024-05-04, closed 2025-04-01)
- https://feedback.secondlife.com/web-bugs/p/marketplace-featured-items-are-not-appearing-in-their-set-categories (reported 2025-06-18, closed 2025-07-01 - Juniper Linden: "This fix should also make impressions and click-through counts return to normal.")
Note: in the 2024 report, support advised deleting the enhancement, taking a refund and relisting, which made things worse for that merchant. I have not done that. My enhancements are running normally and delivering clicks - only the reporting is affected.
EXPECTED RESULT
Impression counters (product views, search result impressions, listing enhancement impressions) increment as they did before 2026-07-01.
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J
Juniper Linden
updated the status to
in progress
We are looking into this.