Title: Premium Plus Support Access Error – “You are not allowed to access this page!”
tracked
DimplesApplePie Spicy
Hello,
I am a Premium Plus member and my subscription should include access to Phone Support and Live Chat support options.
However, when I try to access these pages, I receive the following error message:
“You are not allowed to access this page!”
This happens even while logged into my account with an active Premium Plus subscription.
Could you please verify:
that my account permissions are correctly enabled,
and whether there is currently an issue with Premium Plus support access?
Thank you.
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juliet Avon
i have experienced the same issue,
where i wanted to contact due to a glitch in upload fees on service that are free under the membership, i had to make a manual ticket, for contact and it got solved that way around. its like the membership registration is glitching now and then in some places on the services.
Lettie Linden
updated the status to
tracked
Hello,
Thank you for letting us know! I have been able to replicate your issue. While I cannot provide an ETA on a fix, I have passed this information along to our developers for investigation.
DimplesApplePie Spicy
Lettie Linden Thanks !