Weekly digest e-mail links from Canny don't work and look strange
contact support
Nyx Onyx
Below is an example of one of the links included in the latest weekly digest e-mail from SL Feedback / Canny. I've also attached a screenshot of the e-mail.
None of the links in the e-mail works. I have to go to the site manually to look up the posts I'm interested in.
``
https://email.canny.io/c/eJwcz72unDAQxfGnMR2rGc_YYwqKK62Q0kbJA_hjHNBlYQVmc-_bR5vuFKf4_cvIDFVzpyNK8BScZ-nmMeSUqWoNDEPK0RfxnpyUGgevTL5bRgvWQ0DAgAxywwQIqIMMmWMJZBhy3Lbv27J36zi39jwNfRg7GTtV1ZJi_rydmvetrEvVW94fxk5ref41dnq-57IV3fp5f2jf9n6OL-3rta590692HXoamvQRl_X3qcePu6G7d8miFJEqgRxDBpfISjbW_z9-XG3-tX_qZujObINzOaXE_HZnwUIkCR0LqnAEC1Q0pmzjwEBoaXA20lCYBX2WNEhAtdGp-DR4BkSOKWpxiFWhO8bt-2vPLb6W6zQMf96Cd2XXxuvU46c-96N1r9H-CwAA__-Ur3Rp
``No category available for this.
Photo Viewer
View photos in a modal
Log In
Nyx Onyx
I should add that the links now seem to be working. But my critique as regards the response is still relevant: we should not be directed to contact Canny, as residents and customers of Linden Lab, our accounts are Second Life accounts. We don't have a relationship with Canny.
It is not comparable with for example Discord, where we all have our individual accounts, and therefore individual relationships with the service provider.
It is more apt to compare with AWS: we as residents don't have a relationship with AWS just because the region servers are running on AWS, we contact LL when we have issues that relates to for example a region falling off the grid.
Lettie Linden
updated the status to
contact support
Hello Nyx,
I'm sorry that the digest email seems to have been broken. I know that must be super frustrating!
Those emails are sent by the third party service provider, Canny, and not by us. We have no control over the content. Please contact Canny for further assistance. https://feedback.canny.io/
Nyx Onyx
Lettie Linden I'm a resident in Second Life, a customer of Linden Lab. I don't even have a Canny account, I have no relationship with Canny. No more than I do with AWS. I log in here via the Second Life web login. It's you who have a relationship with these companies, utilizing their product to provide services to us (and yourselves).
I'd be happy to contact Canny, but more often than not in circumstances like these, they will in turn ask me to ask you to contact them, as you are the ones having the relationship with them.
Talvin Muircastle
Lettie Linden We are not paying Canny. YOU are. We are paying Linden Lab. Stop ducking your responsibilities.