Can we stop with the ridiculous transaction fees?
Dutch Mainsail
Right now we're paying an insane amount of real world money to have our own money be sent to us. Since Tilia became Thunes the cost for Linden Labs went to nearly nothing.
I might not request this if we got decent service for these fees, but when anything goes wrong, the people in Europe still have to wait until the people in the USA wake up, have breakfast, turn on a PC etc.
Either stop with the ridiculous fees, or if you are intent on charging us literally hundreds of dollars just to get our own money, make an effort to give us the service those amounts of money warrant.
Thank you for your attention in this matter.
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Elvina Ewing
And that's not all! Now, on top of LL exorbitant fees, we are ALSO paying Thunes fees!! I know, they are minuscule and insignificant, but still it is US who is paying them! LL could have easily absorbed those Thunes fees, since they are so small, but instead they prefer to pass them on to us!
steph Arnott
The cost to LL did not go to nearly nothing, LL got a contract fixed banking charge for 5 years and your post should be sent to Thunes and not here.
Jennifer Boyle
It's even worse for those of us who want to deposit money to our USD accounts. Now, the only way to do it is to buy lindens and then sell them, so we get hit with two fees just for depositing money into our own accounts.
Beatrice Voxel
It's not just the fees for redeeming Lindens, but purchasing them also. Seems like LL/Tillia are very aware of the drop in SL population, so they're squeezing those of us who are left dry from both ends.
If you're going to charge the money, be transparent about the bottom line. Do you NEED to charge a high percentage on Linden purchases, and an even higher cut for Linden redemptions? How much actually goes to overhead like, oh, customer support staffing? Or server/network operating costs? Concerned Second Life residents would like to know.
Dakota Noelle
believe me when I tell you it is not you guys just having to wait an insane amount of time in Europe, if anything goes wrong basically the customer service sucks. it took 2 months over for my problem to be resolved, Tillia just basically after waiting a month for their response closed my inquiry and put it onto Linden Labs, which then in turn had to go through Tillia to find what went wrong with my transaction taking over another month. Unfortunately, we are not paying for after service.
Rockridge Constantine
This is not a feature request. It is more of a Support Issue.