Email when process credits fails
needs info
Luke Rowley
Could we please get an email when a process credit fails?
Right now, when we request a process credit, it goes through. But if for whatever reasons it later fails (I would love to have a reason other than discovering "error" after one day), we don't know about it and it silently fails
If an email gets send, we can retry it right away. Thanks
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J
Juniper Linden
updated the status to
needs info
Hi Luke Rowley, could you give a bit more information about which flow you're not seeing an email being sent for failed process credit?
Luke Rowley
Juniper Linden Any flow. I’ve never received an email for a failed process credit after I had the confirmation it went through.
Whenever it’s PayPal or a bank transfer, if the request of a process credit work, then the process credit fails 1 day later, no notification or email are being send. We just discover it on our own in the history or seeing our USD balance up again
J
Juniper Linden
Luke Rowley: Normally we test cancelation flows as part of our QA process so this makes me wonder if maybe something is getting blocked on the email provider level. What email service do you use? I will also have QA check and see (as this might also be a tilia issue)
Luke Rowley
Juniper Linden I'm using Gmail, and emails doesn't go into Spam neither