More options for flagging a review
tracked
Dalriada Delwood
More often than not, bad reviews are a user error, a buyers mistake, or a request for more bodies or colors. Can we have a more extended drop down menu that includes “user error”, “purchase mistake”, “request, not a review”. It would make flagging a lot easier.
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Ramisaa Gothly
Odd thing is, several years ago before LL began to update the user interface of the MP recently (with hits and misses), technically there were more/different options. Though you can correct me if I'm wrong, since I only had to use what I will describe at least once in the past.
Is that what I need to use/select again isn't there anymore that used to deal with user error, because I vaguely remember one of the options being that you could select something along those lines that dealt with user blunders and even write out why the review(er) was wrong. From what I understand from others and my experience back then, LL dealt with the incorrect review within a few days or so when flagged as such. Was pretty helpful when dealing with user mistakes when said user didn't read the description or the product title or the fact they didn't even look at the product image provided as examples.
Lot of stories from creators about incorrect reviews by users or just simply the comment back from the creator to the improper review tells you what happened. Sometimes the reviewer ends up correcting or deleting the review or LL dealt with it or it stayed as a testament for the next buyer to not make the same embarrassing review mistake.
Either way, they need to bring back the flag option to write out what the issue with the review is (if they had that option, maybe I remembered it wrong). Since the current options or even future options might not always fit what the drop down menu provides.
Pierre Ceriano
As a customer or a merchant, flagging will always be a big farce for me. The possibility of flagging should be eliminated in favor of a ticket system that the customer would send to the creator. If the latter does not worry about it, customers will quickly form an opinion.
Dalriada Delwood
Pierre Ceriano I am in all favor for contacting the creator.
Soxy Whisper
Nah. The question is who does a flag benefit? Not the customer who can read a review and the store owners reply and make their own decision. The flag is just a hammer store owners can use to smash customers fingers.
Being able to reply to a review and note what ever object you have is sufficient.
Otherwise, I want flags like "Store Owner unresponsive", "Store Owner is Awesome!", "Item broken", "Misleading Description" and so on. :-)
Dalriada Delwood
Soxy WhisperThe reviews are your flags already. That makes no sense at all. You are complletely missing the point.
Soxy Whisper
Dalriada Delwood The store owners replies to reviews are their flags. See how that works?
shrugs
Dalriada Delwood
Soxy Whisper And then we keep getting negative discussions as the one we are having now and they don't add any value to the product, nor to the review. Which is exactly why it's no use.
Ziel Omizu
Soxy Whisper Responses to reviews are not visible on the main review page, so simply responding to them is unhelpful to the creator, and also doesn't fix the star rating.
I frequently use the "issue was noted in product ad / description" because, sure enough - people fail to read and then leave poor reviews because of incompatibilities or issues already mentioned. How is that MY fault? I can put it in big bold letters, lots of stars, exclamation marks, color it red -- and people still somehow miss this vital information I have so graciously provided.
I even have a FAQ that is easy to find and direct users to send me descriptive notecards so that I can troubleshoot any issues, but they don't do that.
I rarely get contacted, often get praised, and DO leave many customers that bother to actually contact me via descriptive message quite happy because I do follow up and fix the issue once I know what it is. NONE of this is seen through the review process.
I get that some creators and products are just that bad -- but the issue is double-edged, and the customer is NOT always right.
Cackle Amore
Soxy Whisper Eh, there are cases when reviews really seem like almost targeted nonsense.
I have one dance animation that has gotten 1 stared twice with reviews that are just like so out of left field and sounding like the end of the world over a 20L dance that I almost wonder if it was the same person
Soxy Whisper
Cackle Amore Right, and to anyone reading review it should be obvious that the review is off base. Give potential customers a chance to make their own decisions.
ZortyTheExplorer Resident
Soxy Whisper how would you deal with "This is great!" and 1 star review as some have discovered can cause damage and can not be flag
nana Saenz
yep
Robotshaz Resident
most often I just report bad reviews as inappropriate because some of the reasons when making a report don't make a lot of sense. Though some reviews especially these 1 star reviews on some of these creators items are uncalled for and most often it is either the customer didn't understand what was being sold properly and a lot of the times people are not trying on demos first.
Beckka Fredericks
Yes! We need more options. Buyers mistake, unrealistic expectations,
Bcreative Wilde
So needed. Way to many times have I gotten low stars on products just because it didn't do "all the things" they personally wanted to too do or they were mad that I don't carry products for their favorite mesh body.
SL Feedback
tracked
SL Feedback
Hello, and thank you for your feature request regarding more options for flagging reviews. This idea has been brought up in the past and is currently tracked. We understand how frustrating it can be to deal with unfair or irrelevant reviews, and we appreciate your detailed suggestions for improving the review system. While we have no estimate when these changes might be implemented, please keep an eye on future updates. Your input is valuable to us, and we hope you continue to share your ideas to help improve Second Life. Thank you!