Payouts returned without alerts - We need dashboard messages.
Luova Celestia
I requested payouts to my Wise account, but both times the funds were returned to my balance with no notification or explanation - first on October 3rd and again on October 8th. The first time, I thought I had made a mistake or overlooked something; the second time, I realized something was wrong. I rely on these weekly payments for essentials like food and bills, and having the funds returned without notice has put me in a very stressful situation.
This seems to be affecting multiple creators, and Linden Lab support appears to be aware of it. Had I known beforehand, I would have processed the funds to PayPal instead and
possibly
avoided this situation.We would greatly appreciate clearer information when payouts are returned, such as a message like: "Your payout could not be processed. Please contact Support for assistance." It would also be very helpful to have a dashboard notification for known issues, for example: "Some accounts may be affected by payout issues to Wise. Please consider alternative methods while this is being resolved."
Timely, clear notifications would allow creators to make informed decisions and prevent real-life impacts caused by inaccessible funds. Thank you.
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Killer Bae
This has also just happened to me (I attempted a direct bank transfer, never had issues before) and I had no idea there was even an issue until I checked my Tilia balance after realising it had been 4 days since I initiated the transaction. The "Account History" screen is useless because it gives no details about the transaction at all other than that it was transferred to and from escrow.