Prevent duplicate purchases of copy items on Marketplace
Alaska Metropolitan
I cannot think of a reason why a customer that already bought a copiable item would want to pay for it again, and as a merchant, refunding accidental double purchases is a manual process (where we also "eat" the MP seller fee). I would suggest a setting for stores to not allow double purchase and instead give the customer a button to redeliver. This is an option in Caspervend which prevents a lot of mistaken double purchases and makes customers lives easier.
For extra bonus points, if we ever get tighter integration of Caspervend and MP, it would be amazing if "duplicates" were universal for both systems. For example, today a customer buying something a second time in my store using CV - even if the first purchase was on the MP! - will get a message, refund, and redelivery. But the reverse is not true, the MP will happily take their money again for the same product. It would be nice for this to be synced in both directions.
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Peter Stindberg
It SOUNDS like a no-brainer, but my experience is different.
I used to have the Casper option set, but it caused MORE support issues than after having it unset again. From "what are you sending me", to "who are you?", to "why are you sending me this?".
Same goes for the redelivery option on the MP. I used it a few times, each time having it cause a massive increase in support inquiries.
I have a refund-duplicate-purchases policy. VERY few customers take me up on it.
So from a merchant perspective: Double the income, less support queries
Alaska Metropolitan
Peter Stindberg Hmm... is it possible we are talking about two different options here in CV? Preventing duplicate purchases will, with the settings I have enabled, immediately refund the user on purchase and redeliver the item. I'm confused how that would result in customer confusion or queries when it happens pretty much instantly during their interaction with the vendor. I've never had to do any follow up from this feature at all, since the user is already interacting with store vendors and gets a local chat message with the details.
I'm also not sure what this has to do with the redelivery option on MP that creators can trigger, since this ticket is more about customer self-serve and automatic prevent of duplicate purchases. Hope that clarifies...