✨ Feature Requests

Today LL is offering Billing Support via phone, and also Concierge for Premium users. Very convenient for those who live in the US or Canada (other countries?) but can be very expensive for others in the world, this on top of the possibly inconvenient hours when it's open due to timezones. I understand that it can be difficult and / or very expensive to change the hours, and also to open up phone support in other parts of the world. What should be possible however, is to offer VoIP to make it affordable if not even free to call you from wherever in the world. I don't know which such solutions might be good for you, but I'm sure you can find out some good options. I am aware that there are some services out there that supposedly let you call US numbers via VoIP, but looking at the options I find for it I can't tell how much they can be trusted. If you know any such services that can be trusted, it would be great if you could publish a guide for that, and link to it from wherever you have the phone numbers published.

As of this writing, residents can engage in abusive behavior by sending L$ to people who have blocked them. This enables the unwanted receipt of messages from blocked parties using the L$ Pay notes as an attack vector. When someone is blocked, all methods of communication or interaction should be prohibited at the forefront. People circumventing this are not only harassing people, but exploiting a safety exploit in the payment system to continue harassing people, which given the negligble cost of L$ on an individual level, these attacks could be persistent.

It would be great to get a June 2025 Refresh of these numbers for the community. Additionally with brackets for 25K, 50K and 75K included. These were used in the article here - > https://venturebeat.com/games/linden-lab-has-spent-1-3b-building-second-life-and-paid-1-1b-to-creators/ Screenshot of the grid for the SL numbers attached (can be just SL numbers).

I have tried to raise this through tickets and it gets ignored. I pay for Premium Plus and am not going to pay for an international call to get support, but Live Chat NEVER works, I get no response from a live agent. I am beginning to wonder what I am paying for.

Currently, when I'm busy working on something, such as scripting, and can't respond to IMs, I set myself as "Unavailable". However, people who aren't physically near my avatar don't see this status—it’s only visible locally. As a result, they continue sending IMs and receive no reply, making me appear rude or dismissive. It would be ideal if we had the option to select an "Offline" status, allowing us to appear offline to everyone, including contacts. I know there's the option to disable the global "eye" icon, but this works poorly when you have more than 500 contacts, as it updates each one individually, and some contacts fail to reflect the change. An "Offline" status would be much simpler and would let us focus on our tasks without fear of disappointing friends.

It would be great if you would distance yourself as an organization from X because it is a fascist propaganda platform. Thanks.

NOTE: On Friday, April 18 at 12:30 PM SL Town Hall Meeting, Phillip Linden had requested ways to improve the SL Town Hall Meetings, resulting in this submission. A Town Hall Hud with A.I moderator Executive Summary This document outlines the plan for developing a Town Hall Citizen HUD (Head-Up Display) for Second Life (SL). This HUD will serve as a central information and engagement tool for citizens, streamlining access to key services, announcements, and community features. A key addition to this plan is the integration of an AI-moderator to enhance the Q&A process during Town Hall events. This AI will summarize feedback, suggest questions, and provide support to both citizens and event leaders, fostering a more efficient and productive dialogue. The successful implementation of this HUD, including the AI moderator, will require collaboration between several departments, including Development, Design, and Communications. Details in attached MS Word Document.

I am a premium plus user whose messages get capped almost nightly. This is causing a serious problem with my rental payments across multiple markets. Due to message capping, I'm missing rental notices, which makes it appear I'm deliberately avoiding payments, damaging my reputation as a reliable tenant. Since Linden Lab now owns Casper, I request a technical solution: please create a system where rental payment notices bypass the regular message cap. Perhaps rental notifications could be treated as system notifications or priority messages that always get delivered. This issue has directly impacted me multiple times. Last month, I missed three payment notices and faced potential eviction from a prime location despite having funds available. As someone who invests in Premium Plus membership, I believe reliable communication about financial obligations should be a basic service. Could you implement a dedicated 'Rental Notifications' tab in the interface or a priority flag for these critical messages? It could easily be in our Website account menu, "On or off." This would significantly improve the experience for residents like me who are active in the rental market but who also have so much communication that sometimes these things don't even appear to us. Thank you! Streex Foxtrot

A group notice that is posted to multiple groups, with the same subject and sender, is grouped together and counted as one instant message.

Please add a double check pop up when un-friending someone. I accidentally do this often when double clicking the persons name trying to pull them up to IM them. This has led to arguments here and there and a simple pop up would solve this.