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Using Different Messages for Login Failures in Various Situations
During recent maintenance, I noticed that the login failure messages remain generic (as always), and this led me to worry that someone had stolen my account!! It turns out it was just maintenance. I think the current generic message can lead to confusion and anxiety among residents (like me), especially those not used to checking the Second Life grid status. Would you consider adding a feature to improve this by showing different messages when the reason is a network failure and/or maintenance (either combined or, if possible, separate)? So users would know the reason before worrying that their accounts have been taken over by evil people. (^_^;) I think this could save residents from panicking and probably prevent unnecessary support cases (as you can see in here... so support people can spend their valuable time on other more important matters to help residents?). Something along the lines of...: ---------------------------------------------- Grid is Currently Under Maintenance: ★ The Grid/Login system is currently under maintenance. Please try again later. You can check the status of the maintenance here: https://status.secondlifegrid.net/ ---------------------------------------------- Network Failure: ★ It seems the Internet is unreachable. Please check your network connection and firewall settings. You can check your internet connection by trying to open this page in your browser: https://secondlife.com/ ---------------------------------------------- (Obviously, the wording needs to be edited by professionals hehe...)
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